What to Do When You Can’t Pay Your Grande Bill
Grande Communications is a cable company serving Midland, Odessa, Waco, Austin, San Marcos, San Antonio, Corpus Christi and Dallas, Texas. Each area offers a unique online customer service portal. Grande Communications offers cable, Internet and phone service to local customers. Some of the services provided by Grande Communications are available through bundles. Bundles are often billed at a cheaper introductory rate for a specified period before the customer starts paying full price for service.
How to Pay a Bill
Grande Communications offers only a few options for making payments.
Pay online: You can pay your Grande bill online at https://grd.convergentcare.com/grd/validateSelfCareCustomer.do?action=initialize. This service requires customers log into an account before making payment. Registering for an online account requires your customer account number so have your bill handy before signing up.
Pay by phone: Customer wishing to make payments by phone should call the phone number corresponding with their local service area.
- Dallas – 1-877-238-6891
- Midland/Odessa – 1-432-262-4600
- Waco – 1-254-235-4600
- Austin – 1-512-220-4600
- San Marcos – 1-512-878-4600
- San Antonio – 1-210-320-4600
- Corpus Christi – 1-361-334-4600
Pay by mail: Mail payments are accepted for personal check and money order payments. Payments should be sent to the address on your bill or to:
PO Box 660401
Dallas, TX 75266-0401
Questions About Your Billing Statement or Account?
Have you seen fees such as late payment charges on your grande Communications billing statement or account that did not make sense to you? If so, you should visit the Grande Communications FAQs. Additional informations is available from a customer service representative when you call 1-877-238-6891.
How the Penalty Fees Work
Grande Communications charges fees to customers who cannot make payment on-time.
Non-pay processing fee: $25; charged after the bill is 46 days past due when Grande Communications enters a disconnection order.
Other fees may include:
- Late payment fee
- Reconnect fee
I Can’t Make a Payment
The due date for your Grande Communications bill is flexible, so if you are having trouble making the payment on the due date listed on your bill, contact customer service at the billing phone number listed above for your local area. Moving the due date will extend the date when late payment charges and disconnect charges assessed if payment is not made on-time.
Payment plan: Customers who cannot make the full payment on-time should contact customer service to place the past due balance on a payment plan. This plan allows the customer to pay off past due balances, but current charges will be due on-time.
Will They Work With Me to Pay My Bill?
Grande Communications offers a full-service website with tons of information, but there is very little information provided for customers having trouble making payments. Customer service would not discuss the in-house collection steps associated with recovering past due bills, but they did tell us accounts will be placed on disconnection notice if the past due balance is not paid within 46 days. How did this company work with you to pay off a past due balance?