green-mountain-energy bills

Green Mountain Energy Bill

What to Do When You Can’t Pay Your Green Mountain Energy Bill

Green Mountain Energy is an electric company of choice. Customers can choose the company to provide energy to their home or business in deregulated states. Green Mountain Energy is all about giving consumers the ability to change the world with alternative energy options. Customers choosing Green Mountain Energy strive to:

  • Reduce carbon emissions
  • Use less energy
  • Recycle more

How to Pay the Bill

Green Mountain Energy operates in Texas and New York. Some of the payment options are available in both states, so make sure to use the proper payment options for your Green Mountain Energy account. Green Mountain Energy operates as Con Edison in New York. Con Edison payment options may be different than Green Mountain Energy payment options.

Mail: Customers in Texas and New York can mail personal check and money order payments. New York customers should mail payments to Con Edison, not Green Mountain Energy.

Green Mountain Energy – Texas
PO Box 660305
Dallas, TX 75266-0305

Online: You can pay your Green Mountain Energy bill online with account access. Registration for online access is free as is online bill payment. There are no convenience charges associated with online payment. You can register for an online account at

Phone: Phone payments are accepted at 1-866-785-4668. You can pay with a checking account or credit card. There is a $5.95 fee for making payment by phone.

In Person: In person payments are processed at CheckFree locations. Customers can find a local payment center via the CheckFree website.

Questions About Your Billing Statement or Account?

When you receive your monthly billing statement or account information from Green Mountain Energy, do you understand all of the charges, such as late payment fees or returned check fees? If not, you should visit the Green Mountain Energy customer care page. If you live in a different service area, you should contact customer service at 1-866-785-4668 for the billing statement or account information specific to your region.

How the Penalty Fees Work

Green Mountain Energy is a business and thus they charge fees for late payments, returned checks and other account infractions.

  • Late payment fee: Green Mountain Energy will charge your account 5% of the past due balance as a late charge. If you make a partial payment, you will be charged the 5% again the following month on any rollover amount.

I Can’t Make a Payment

Green Mountain Energy understands that some customers have trouble making payments on-time through no fault of their own. There are payment assistance programs available to resolve an overdue bill. Contact customer service to get the ball rolling on any of these programs at 1-866-785-4668.

  • Payment arrangements: Green Mountain Energy is willing to break down your past due bill into smaller payments you can handle.
  • Budget billing: Also known as levelized billing, customers are billed the same amount each month based on usage during the previous 12 months.

If Green Mountain Energy supplies energy for heating and cooling in your home, you may qualify for the LIHEAP home energy assistance program. You must meet income guidelines to qualify.

Will They Work With Me to Pay My Bill?

Green Mountain Energy is an electric company that appears to be firmly rooted in solving problems associated with the energy crisis, but are they working just as hard helping customers with past due bills? Let us know how this company handled your overdue balance.

10 Comments on “Green Mountain Energy Bill
  1. i have been trying to register in order to pay online but have been unable to. also have been unable to get through by phone. how am i supposed to pay my bill?

  2. I am trying to pay my bills and I am working but I am also try to get on disability because I had a couple years ago and because of that I can’t work full time and the doctors don’t want me working at all but I have to.My daughter has been laid off so, I am the only trying to pay the bills.I am also working with State of Vermont VocRehab. in St. Albans to help me find a job under my disability.I have never paid a $118.00,$112.96 etc. in the hopuse before till Green Mountain over,I don’t know what is going on.We are never home during the day and the only things that is plug in is the Refrig.,stove and the washer and dryer and we don’t use the dryer that much and the oven either and it is only two of us here.On May 28,2014 you are shutting my electic off,I do plan on paying it but I can’t come up with the full amount of $112.26. Is there anyway we can work something out so, my electic dosen’t get shut off? Hope to heard from someone soon.
    Thanks you,
    Paula J. Hogan

  3. You say you will help I cant pay for two days until I get paid and there is nothing you can do. NOTHING I have called you help line and everything because I was disco once 2 months ago… I dont know what the hell you talking about “Green Mountain Energy understands that some customers have trouble making payments on-time through no fault of their own. There are payment assistance programs available to resolve an overdue bill. Contact customer service to get the ball rolling on any of these programs. NO HELP AT ALL

  4. They only help insomuch as they tell you that you can call 211 and ask for state help which takes months and doesn’t resolve the issue.

  5. They posted my disconnection notice to be on a Friday once and disconnected it on Wednesday morning. When I called them to find out what was going on they told me that they had it in their system to disconnect that day. I told them that my notice was for Friday not Wednesday. They apologized but did not admit to their mistake and did not turn my lights back on. And of course they went and corrected it afterward. I was not looking to wait for the last minute to pay but unfortunately I would not have the money until Friday. I had my food go bad and my 3 kids under the age of 7 in a home with no electricity. Even after explaining that to them they could not work with me.

  6. Green Mountain should be reported to the TPUC. Today I paid my bill online, the exact amount stated as DUE, yet as soon as the payment was made another charge fo 4.44 popped up. A late fee from another month they say, a computer glitch they say. Well I say TRY TO READ your bill and good luck. I even tried to review the past three months. GM make it impossible to see how your payment is applied and IF I have to montor their SYSTEM each month for “Glitches and thoss Glitches benefit them, I will call TPUC. GM you have been WARNED.

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