What to Do When You Can’t Pay Your Green Mountain Energy Bill
Green Mountain Energy is an electric company of choice. Customers can choose the company to provide energy to their home or business in deregulated states. Green Mountain Energy is all about giving consumers the ability to change the world with alternative energy options. Customers choosing Green Mountain Energy strive to:
- Reduce carbon emissions
- Use less energy
- Recycle more
How to Pay the Bill
Green Mountain Energy operates in Texas and New York. Some of the payment options are available in both states, so make sure to use the proper payment options for your Green Mountain Energy account. Green Mountain Energy operates as Con Edison in New York. Con Edison payment options may be different than Green Mountain Energy payment options.
Mail: Customers in Texas and New York can mail personal check and money order payments. New York customers should mail payments to Con Edison, not Green Mountain Energy.
Green Mountain Energy – Texas
PO Box 660305
Dallas, TX 75266-0305
Online: You can pay your Green Mountain Energy bill online with account access. Registration for online access is free as is online bill payment. There are no convenience charges associated with online payment. You can register for an online account at https://myaccount.greenmountain.com/Home/Login?ReturnUrl=%2fAccount%2fIndex
Phone: Phone payments are accepted at 1-866-785-4668. You can pay with a checking account or credit card. There is a $5.95 fee for making payment by phone.
In Person: In person payments are processed at CheckFree locations. Customers can find a local payment center via the CheckFree website.
Questions About Your Billing Statement or Account?
When you receive your monthly billing statement or account information from Green Mountain Energy, do you understand all of the charges, such as late payment fees or returned check fees? If not, you should visit the Green Mountain Energy customer care page. If you live in a different service area, you should contact customer service at 1-866-785-4668 for the billing statement or account information specific to your region.
How the Penalty Fees Work
Green Mountain Energy is a business and thus they charge fees for late payments, returned checks and other account infractions.
- Late payment fee: Green Mountain Energy will charge your account 5% of the past due balance as a late charge. If you make a partial payment, you will be charged the 5% again the following month on any rollover amount.
I Can’t Make a Payment
Green Mountain Energy understands that some customers have trouble making payments on-time through no fault of their own. There are payment assistance programs available to resolve an overdue bill. Contact customer service to get the ball rolling on any of these programs at 1-866-785-4668.
- Payment arrangements: Green Mountain Energy is willing to break down your past due bill into smaller payments you can handle.
- Budget billing: Also known as levelized billing, customers are billed the same amount each month based on usage during the previous 12 months.
If Green Mountain Energy supplies energy for heating and cooling in your home, you may qualify for the LIHEAP home energy assistance program. You must meet income guidelines to qualify.
Will They Work With Me to Pay My Bill?
Green Mountain Energy is an electric company that appears to be firmly rooted in solving problems associated with the energy crisis, but are they working just as hard helping customers with past due bills? Let us know how this company handled your overdue balance.