What to Do When You Can’t Pay Your Haefele TV Bill
Haefele TV is a cable company that offers cable TV, high-speed Internet, digital phone and bundled services to residents and business owners. Service is provided to more than 5,000 customers in cities and towns in New York, including:
- Newark Valley
- Van Etten
How to Pay the Bill
There are no payment options listed on the Haefele TV website. We managed to find a few outside companies that process bill payment for the company.
Pay online: You can pay your Haefele TV bill online at http://www.chargesmart.com/make_a_payment/other/Haefele%20TV%20Inc?k=. You’ll need to have your Haefele TV account number to make a payment. This service is not listed on the Haefele TV website, but the service is provided by Verifone. It is best to contact the customer service department at 1-607-589-6235 or 1-800-338-6330 before making an online payment.
Pay online through your account: There is no mention that your online account with Haefele TV supports payments, but customers may wish to register for account access to see if payments are accepted. You may be able to pay your Haefele TV bill online at https://login.myaccounttools.com/.
Pay by phone: Contact the customer service department at 1-800-338-6330 to make a payment by phone. There may be a service fee associated with making a phone payment.
Pay by mail: There is an address printed on the front of your billing statement. This is the address you should use if making payment by mail. If you no longer have the return envelope included with your bill, write the address on the front of your bill on a blank envelope.
Questions About Your Billing Statement or Account?
There is a good chance you’ll have questions about your billing statement at some time. You can contact the customer service department for questions about your bill at 1-800-338-6330. There is no FAQs section explaining service fees, penalty fees or other charges that may appear on your bill.
How the Penalty Fees Work
Haefele TV does not list penalty fees or services charges. Customers must contact the service department or refer to their online account for more information. Some of the more common fees associated with utility accounts include:
- Late payment fees
- Returned payment fees
- Reconnect fees
- Disconnect fees
- Collection fees
I Can’t Make a Payment
Haefele TV may have programs in place to help customers who’ve fallen behind on bill payment. It is best to contact customer service at 1-800-338-6330 before your bill is due to ensure your account is not charged a late payment fee.
Will They Work With Me to Pay My Bill?
If you’ve had experience working with the customer service department at Haefele TV, let us know how they help customers with past due accounts.