What to Do When You Can’t Pay Your Hargray Bill
Hargray is a cable company offering communications services, including telephone, Internet, cell phone and home security. Customers can choose individual services or bundles that group together like services at a reduced cost. Some bundles are sold at reduced cost for a short period or promotional time. After the promotional period expires, the customer is responsible for the regular billing price.
Cable services are not required services so state and federal low-income programs do not help customers make cable and Internet bills.
How to Pay the Bill
Hargray offers payment options both online and in-person as a convenience to customers.
Pay online: You can pay your Hargray bill online at http://www2.hargray.com/manage-my-services. Customers have to register for online account access to view bills, change service and make payments. Registration for online account access is free.
Pay by mail: Customers should write the Hargray account number on personal checks and money orders. It is important to send only checks and money orders as cash payments cannot be safely sent through the mail.
Hargray Remittance Center
PO Box 71078
Charlotte, NC 28272-1078
Pay by phone: The phone number for customer service is 1-877-427-4729. Customer service representatives may help you process a payment.
Questions About Your Billing Statement or Account?
If you have questions about about the fees Hargray charges, such as the universal service fund charge, late payment fees and early termination charges, you should visit the Hargray FAQ page. You can also contact customer service at 1-877-427-4729.
How the Penalty Fees Work
Hargray does charge early termination fees and late payment fees. Because the company services multiple states, the late payment fee is not defined by a set amount.
- Late payment fee: The highest interest rate allowed by state law.
- Early termination fee: Determined based on the time remaining on your Hargray contract.
- Returned payment fee: $25
I Can’t Pay My Bill
Hargray may offer a payment plan to customers having trouble making contract payments. There are no details about payment plans or other payment arrangements listed on the customer service website or in the FAQS or support sections. The contact number for customer service is 1-877-427-4729.
It is important to contact customer service before your payment is due to prevent late payment charges. In some cases, reducing your Hargray services to minimize your bill may be the best option to prevent future payment problems. There is no state or federal program designed to help customers pay cable company bills.
Will They Work With Me to Pay My Bill?
We’d love to hear how Hargray worked with you to make a past due payment arrangement. Cable companies tend to be stiffer in terms of payment arrangements, so let us know how Hargray worked to resolve your past due bill.