heco bills


What to Do When You Can’t Pay Your HECO Bill

HECO, Hawaiian Electric Company is the parent company of Maui Electric Company (MECO) and Hawaii Electric Light Company (HELCO). The company provides services for more than 1.2 million customers or approximately 95% of all residents of Hawaii.

How to Pay the Bill

Pay online: Customer can pay your HECO bill online by visiting https://mycheckfree.com/br/wps?rq=bfquickenroll&esc=68976918&sp=10001. Acceptable methods of payment include credit card and debit card. No service fees apply to your payment.

Pay by phone: Customers can pay your HECO bill by phone by calling customer service at 1-888-813-2207. Acceptable methods of payment include electronic check, debit card and credit card. Convenience fees apply with each transaction.

Pay by mail: Customers can pay your HECO bill by sending it to:

Oahu – HECO
P.O. Box 3978
Honolulu, HI 96812-3978


Big Island – HELCO
P.O. Box 909
Honolulu, HI 96808-0909


Maui, Lanai, Molokai – MECO
P.O. Box 1670
Honolulu, HI 96806-1670

Payment in person: Customers can pay your HECO bill in person by visiting a Foodland, Sack ‘n Save or First Hawaiian Bank. Payments incur a service fee with each transaction.

Questions About Your Billing Statement or Account?

Have you noticed fees on your monthly HECO billing statement or account that can not be explained? A full explanation is available at HECO Customer Resource Page. You can aquire additional information by calling customer service at 1-888-813-2207.

How the Penalty Fees Work

HECO charges fees for late payments, returned checks, reconnection and collection notification. HECO grants exceptions for customers that are over the age of 62 or handicapped. HECO must be notified of the customer’s circumstances prior to termination of service.

  • Late payment – A fee of 1% of the unpaid balance is added to the current amount due.
  • Returned check – Payments returned by your financial institution incur a $16 fee per occurrence.
  • Collection – When a representative of HECO visits the home of a customer to collect an unpaid balance, HECO charges the customer $20. The amount is added to the subsequent HECO bill.
  • Reconnection – When service is reconnected, HECO charges a fee of $45.

I Can’t Make a Payment

When we spoke to customer service, they provided us with useful resources for customers that can’t pay your HECO bill. The initial step is for customers to call customer service at:

  • HECO – 548-7311
  • MECO – 871-9777
  • HELCO – 969-6999 (Hilo); 885-4605 (Waimea); 329-3584 (Kona)

HECO will work with you to set up a payment arrangement. They also provided us with information regarding payment protection. This service covers your HECO bill for approximately two months in the event you or a family member losses employment, totally disabled or on a leave of absence.

If you have energy bills, heating costs or cooling costs you simply cannot afford, learn how to qualify for energy assistance with LIHEAP. The LIHEAP program is designed to help US residents pay monthly energy bills.

Will They Work With Me to Pay My Bill?

How was your experience with HECO as it relates to you not paying your bill? Did they offer viable options so you could pay your bill in a timely manner? We want to hear from you. Leave us a comment below.

13 Comments on “HECO Bill
  1. I can make a payment on next Thursday when I receive my next pay check. please call me at 8087224794.

  2. Dear HECO, I am currently one month behind and next bill is due today. I just retired from the Army and just got a good job that will allow me to catch up with both months. I get paid this Thursday and have a good refund coming in. Can I pay December’s bill this Thursday, 1/31/13, and catch up on February by 1/15/13.

  3. My electric got shut off I tried to work out something with heco but wasn’t successful all the times I tried. They want me pay the old bill/security deposit/reconnection fee (2500.00). I’m very sad about coming up with that money especially only having workers comp/ my daughter ssi that’s a lot of money. I called heco a lot to try arrange something no luck. My husband needs the bi pap to sleep and my daughter is handicap and no help at all from heco.

  4. I can only make a payment of 48.01. This balance of 200. for deposit
    is difficult to meet. About a month ago I just moved into a low income senior housing. With first month rent, plus deposit
    among other things, this deposit for $200 is hard to meet. How can I pay this over a period of billing time.

  5. Is it possible if could pay my back bill of 202.53? On September 3rd, and pay the reminding balance mid month of September?

  6. I have medical equipment and ive provided HECO with a letter from my doctor but they will.only give me a very short extension. I know when I can pay but they are not willing to extend it until.that date. Its still.in the same month. What do I do?

  7. I have received no help from HECO. They refuse to give us more then a week extension. They offer no advise and will not help even though I have medical equipment and on disability.

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