indiana-power-and-light-company bills

Indiana Power And Light Company Bill

What to Do When You Can’t Pay Your Indiana Power & Light Company Bill

Indiana Power & Light Company is an electricity company that is based in Indianapolis, Indiana. The company is a proud provider of service to approximately 450,000 customers in and around the Indianapolis metropolitan area.

How to Pay the Bill

Indiana Power & Light Company provides bill payment options that are quick, easy and convenient. You have the ability to pay your monthly bill using your credit card, debit card, checking or savings account, cash and check. Select services charge convenience fees when making payment. The available services include:

Pay online: Customers can pay your Indiana Power & Light Company bill online by visiting

BillMatrix: Customers can pay your monthly Indiana Power & Light Company bill by utilizing the inline service BillMatrix. Simply contact the company at 1-800-672-2407 to pay your bill. You are charged a $3.95 convenience fee when making a payment.

Automatic deduction: Customers can ensure timely payment by scheduling your Indiana Power & Light Company bill payment deducts from your checking or savings account.

Pay by phone: Customers can pay your Indiana Power & Light Company bill by phone when you contact a customer service representative at 317-261-8222.

Pay in person: Customers can pay your monthly bill in person by visiting:

Indiana Power & Light Company
2102 N. Illinois St.
Indianapolis, Indiana 46206

Pay by mail: You can send you bill payment to:

Indiana Power & Light Company
P.O. Box 110
Indianapolis, Indiana 46206

Questions About Your Billing Statement or Account?

When utility companies such as Indiana Power & Light Company send monthly billing statements or account information, they typically disclose all applicable service charges and fees. Unfortunately, not every customer understands all of the charges. If you need you billing statement or account explained, we recommend you review the Indiana Power & Light Company Rules and Regulations. You can also contact customer service at 317-261-8222 for additional information about your account.

How the Penalty Fees Work

Indiana Power & Light Company charges customers several fees on a monthly and on a non-recurring basis. The fees include:

  • Reconnection – $20
  • Late payment – 1.5% of the past due amount
  • Reconnection (after hours) – $39
  • Disconnection – $10
  • Returned check – $20
  • Meter tampering – $25
  • Inappropriate bill stub – $1
  • Security deposit – the amount is dependent upon the credit history of the customer

I Can’t Make a Payment

When you can’t pay your bill or have difficulty making a payment, Indiana Power & Light Company provides several options and services. The available options include:

  • LIHEAP – This federally-funded service is available to qualified low-income customers. You can contact customer service at 317-261-8222 or the National Energy Assistance Referral Project (NEAR) at 1-866-674-6327.
  • Payment arrangements
  • Payment extensions

Will They Work With Me to Pay My Bill?

When you faced a financial crisis, did Indiana Power & Light Company help you? We want to hear real life stories from customers just like you. Share your positive and negative experiences with us by leaving a comment below.

10 Comments on “Indiana Power And Light Company Bill
  1. After no help on the phone trying to get my power back on in 95 degree heat, I will be contacting my congressman and local senator’s office about your horrendous policies and apathy for your customers. I hope that you can eventually change these. You must keep your customer service and bill pay hours open after 5pm. At least until 9 or 10. You must wllow people to pay their bill on the phone for at least a 14 hour block out of the day. And you must not shut off power after a customer is only a few days late. Especially with no calls, emails, mail from IPL. Most people do not get home until well after that 5pm. In order to serve your community and provide the necessary service that only you can, you must treat your customers with respect. As I said, I will be contacting my local representatives and the local BBB. As soon as you process my payment and turn my power back on so I can, that is.

  2. I have a friend, they have 6 kids. They have charges of unauthorized usage of electricity, because they have dcs in their backyard they cannot afford not to have electricity, so they have cheated. I want to try to get them some help. What can they do because they seem to be digging themselves deeper into a hole?

  3. I called to address my $270 bill for my apt!! They offered no financial assistance or aid. The suggestion given was to not pay my bill, go into a disconnect mode next month then apply for assistance. HUH???

  4. tryining to pay little back for services that i have had personal account need access please inform current !

  5. My fiance is now incarcerated, the jail has her cards, i dont get paid until friday the light bill is due tommorrow for only 37.44 but its disconnection notice. What can i do

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