indianapolis-water bills

Indianapolis Water Bill

What to Do When You Can’t Pay Your Indianapolis Water Bill

Indianapolis Water was bought out in the 21st century by Citizens Water. The water company services more than 300,000 customers in Lawrence, Brownsburg, Speedway and other areas in Marion County. Indianapolis Water also provides wastewater services for residents and businesses throughout the area. With a strong focus on the customer, Indianapolis Water provides services for customers that can’t pay your bill.

How to Pay the Bill

Indianapolis Water provides traditional methods and non-traditional methods for customers to pay your bill. The methods include online payment, automatic deduction, phone payment, payment by mail and in-person payment.

Pay online: Customers can pay your Indianapolis Water bill online by visiting You can make payments using your checking account or a valid credit card. A service fee is added to your payments.

Pay by phone: Customers can pay your Indianapolis Water bill by calling 1-317-631-1431. You can make payments using your checking account or credit card. The third-party service provider charges a convenience fee.

Automatic deduction: Customers can pay your Indianapolis Water bill by having the funds automatically deducted from your savings or checking account.

Pay by mail: Customers can pay your Indianapolis Water bill by sending payments to:

Citizens Water
P.O. Box 1990
Indianapolis, IN 46206

Pay in person: Customers can pay your Indianapolis Water bill by visiting:

1220 Waterway Blvd.
Indianapolis, IN 46206


2020 N. Meridian St.
Indianapolis, IN 46206

Third-Party locations: Customers can pay your Indianapolis Water bill at third-party vendor Ace Cash Express. The vendor adds a convenience fee to your bill. Ace Cash Express locations are listed on the Indianapolis Water website.

Questions About Your Billing Statement or Account?

Have you noticed fees such as security deposits or late payment charges on your Indianopolis Water billing statment or acccount that you are unfamiliar with? If so, we recommend you visit the Indianapolis Water customer page. For additional answers to your questions, you can call customer service at 1-317-631-1431.

How the Penalty Fees Work

Indianapolis Water charges customers fees including returned check fees and a security deposits. When we spoke to the customer service representative, they informed us Indianapolis Water charges late payment fees as well as disconnection and reconnection fees. They did not disclose the amount Indianapolis Water charges for those fees.

  • Security deposit – Indianapolis Water charges customers a security deposit payable in cash. The amount of the deposit ranges from $40 to $70.
  • Returned check – When a customer’s check is returned for insufficient funds, Indianapolis Water charges a fee of $30 per instance.

I Can’t Make a Payment

Indianapolis Water provides several services sponsored by the company as well as federally-funded programs designed to assist customers that can’t pay your bill.

  • Universal Service Program
  • USP Crisis Assistance
  • Winter Assistance Fund
  • Warm Heart Warm Home Foundation

Will They Work With Me to Pay My Bill?

Did Indianapolis Water provide exceptional customer service when you needed assistance paying your bill? We want customers just like you to share your experiences. Leave us a comment below.

3 Comments on “Indianapolis Water Bill
  1. If citizens energy group would stop ripping people off maybe they could pay their bills since citizens has taken over my water bill has almost doubled I think the CEOs of the company are crooks and should be investigated how’s that for a comment

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