What to Do When You Can’t Pay Your Inside Connect Cable Bill
Inside Connect Cable is a cable company that offers digital phone service, digital telephone and high-speed Internet. There are two websites for the company, but only one is currently active. The official website allows customers to register for account access, view bills, make payment and make account changes.
How to Pay the Bill
The method you choose for paying your Inside Connect Cable bill should be determined by the due date on your bill. If you have plenty of time before the bill is due, you can send payment by mail. If you are facing your due date within the next couple of days, other faster options are crucial to preventing late payment fees.
Pay online: you can pay your Inside Connect cable bill online at https://primary.stsecure.com/ig/inside/ig2.dll?BP=Login. You need to have a PIN to log in to your account. This PIN can only be provided by the customer service department. Call 1-855-552-2253 to request a PIN.
Pay by phone: Phone payments are accepted by the customer service department for Inside Connect Cable. Contact customer service at 1-855-552-2253.
Pay in person: The office for Inside Connect Cable is located on Knob Creek Rd in Brooks. Visit the office for more information on services and to make a payment.
Inside Connect Cable
4890 Knob Creek Rd
Brooks, KY 40109
Questions About Your Billing Statement or Account?
The Inside Connect Cable website offers very little information on service fees and penalty fees. Many of the links on the website lead to an old company website that is no longer live. Customers will be better served by contacting customer service at 1-855-552-2253. The Support page offer a little information on billing, but nothing about fees.
How the Penalty Fees Work
We have no idea what types of fees Inside Connect Cable charges for non-payment. The company does reveal that services can be disconnected at any time after the bill is past due. For instance, if the bill is due on the 1st of the month and payment is not received on the 1st, Inside Connect Cable has the right to disconnect your service on the 2nd of the month.
I Can’t Make a Payment
The only way for the customer service department to know you are having financial trouble is to contact them about your account. The number for customer service is 1-855-552-2253.
Will They Work With Me to Pay My Bill?
Customers simply want to be understood and not harassed when payments fall behind. Did Inside Connect Cable work with you without making your feel like you were a bad customer?