What to Do When You Can’t Pay Your Ista Water Bill
Ista Water is a payment processor utilized by some water companies. If your bill is processed, sent or rendered by the Ista Water system, you can utilize the Ista Water online service to make payments.
Ista Water provides service for multi-family units, communities and commercial properties.
How to Pay the Bill
Ista Water bill payment is similar to other water companies. Ista Water supports online payments, as well as traditional mail payments.
Pay online: You can pay your Ista Water bill online at https://www.istabills.com/. You need your account number to access information online. When entering your Ista Water account include the hyphens. For instance, if your account number is listed as 123-456-789, enter the numbers and hyphens exactly.
Pay by phone: The customer service phone number for Ista Water is 1-800-823-1468. Representatives may process phone payments at this number.
Pay by mail: There is no mailing address listed for Ista Water bills. This could be because payments are sent to a local address as opposed to a general address for Ista Water. It is best to send your mail payment to the address listed on your bill. Include your account number on your check and allow plenty of time for delivery and processing. If you are within days of your due date, online or phone payments are processed faster than mail payments.
Questions About Your Billing Statement or Account?
The Residential FAQs page on the Ista Water website offers answers for questions about services fees and the ratio billing utility system. If your question is not covered in the Residential FAQs section, contact customer service at 1-800-823-1468.
How the Penalty Fees Work
Ista Water charges past due fees for late payments. The fee may differ from city to another. Other fees may include:
- Returned payment fees
- Collection fees
I Can’t Make a Payment
Ista Water does not list any payment plan details for customers have trouble meeting utility payments. According to the customer service FAQs section, Ista Water will not honor payment due date extension requests. Communities are set-up on strict billing schedules so all payment due dates must remain the same.
Contact customer service at 1-800-823-1468 to talk with a representative about your past due balance. If you fall within certain income guidelines you may qualify for low-income assistance. Contact your local Department of Health and Human Services office for more information on utility assistance programs.
Will They Work With Me to Pay My Bill?
This is a very important question. Information on Ista Water is limited. We are not sure where the company services or how many customers are serviced by Ista Water. It appears the company is an intermediary and not a water provider so past due account resolution may take place with a local company and not Ista Water. If you have more information on Ista Water please leave a comment below.