What to Do When You Can’t Pay Your Just Energy Bill
Just Energy is on the verge of becoming one of the largest providers of green energy companies in North America. Through cutting edge technologies, Just Energy provides low-cost energy solutions to more than 1.6 million customers in the United States as well as Canada. Just Energy currently provides customers with electricity and natural gas services.
How to Pay the Bill
Just Energy provides convenient payment methods for customers, including, online payments, payment in person, automatic payment and payment by phone.
Pay online: Customers can pay your Just Energy bill online by visiting https://www.justenergy.com/bill-pay.html. Online payment methods include credit cards, debit cards and electronic checks. This service is only available for customers residing in Illinois and Texas.
Pay in person: Residents of Texas can pay your Just Energy bill by visiting a convenient CheckFreePay location. The complete list is available on the Just Energy website.
Automatic deduction: Customers residing in Alberta, Canada can pay your Just Energy bill by having the funds deducted from your checking or savings account.
Pay by mail: Customers can pay your Just Energy bill by sending payment to:
Just Energy (Alberta, British Columbia, Manitoba, Ontario)
80 Courtneypark Dr. West
Units 3 & 4
Mississauga, Ontario L5W 0B3
Just Energy (Illinois, Indiana, Michigan, New York, Ohio)
P.O. Box 2210
Buffalo, New York, 14240-2210
Just Energy (Texas)
5251 Westheimer Road
Houston, Texas, 77056
Pay by phone: Customers can pay your Just Energy bill by calling customer service at 1-866-587-8674.
Questions About Your Billing Statement or Account?
If Just Energy adds additional fees to your billing statement or account such as insufficient funds fees, connection fees, security deposits or late payment fees, you may consider visiting the Just Energy FAQs for further details. You can also call a qualified customer service representative at 1-866-587-8674.
How the Penalty Fees Work
When we spoke to the customer service representative at Just Energy, they informed us the company charges one-time and recurring fee. The fees include insufficient funds fees, early termination fees, disconnection fees, late payment fees and security deposits.
- Insufficient funds – When your payment is returned from your financial institution, Just Energy charges customers a fee of $25.
- Early termination – If you terminate your contract, Just Energy charges you an early termination fee of $75.
- Disconnection – When you service is terminated for late payment, Just Energy charges a fee of $25.
- Security deposit – Just Energy charges a security deposit equivalent to two months worth of service. If you qualify for a rate reduction, Just Energy allows you to make your security deposit payment in two equal installments.
- Late payment – When Just Energy receives your payment past the due date, the company charges a fee equivalent to 5% of the past due amount.
I Can’t Make a Payment
Just Energy provides options for customers that can’t pay your bill. Customer service informed us the best option is to call 1-866-587-8674 when you are experiencing financial hardships. They will discuss various payment plans designed to fit your monthly budget.
LIHEAP Home Energy Assistance Program: Some Just Energy customers may qualify for LIHEAP. LIHEAP is a low-income program designed to help people pay energy bills; particularly heating and cooling bills.
Will They Work With Me to Pay My Bill?
What was your experience dealing with Just Energy? Did they live up to their reputation as a customer-centered company? Were you able to receive assistance in paying your bill? Share your thought by leaving us a comment below.