What to Do When You Can’t Pay Your Kansas Gas Bill
Kansas Gas was formed in the latter part of the 1990’s and is now the largest gas company in the state of Kansas. The company services more than 643,000 customers in 337 areas across the state. Kansas Gas provides county specific assistance agencies that offer assistance to customers that have difficulty paying their bill gas company bill.
How to Pay Your Bill
Pay online: Customers wanting to pay your Kansas Gas bill online by visiting http://www.kansasgasservice.com/MyAccount/PaymentOptions/OnlinePayment.aspx. Payments are accepted in the form of electronic check, debit card or credit card. There are no fees associated with paying online unless you use a payment station that charge $2.13 per occurrence.
Automatic bank draft: Kansas Gas payments are automatically deducted from your savings or checking account on a monthly basis.
Pay by phone: You can pay your Kansas Gas bill by phone by calling 1-800-794-4780. Acceptable payments include check, credit card and debit card. Fees are added to the payment.
- Credit card – payments up to and including $500 are charged a fee of $2.13.
- Debit card – regardless of payment, a $2.13 fee is applied to the payment.
Pay in person: You can pay your Kansas Gas bill in person by visiting one of several convenience locations.
Pay by mail: You can mail payments to:
Kansas Gas Service
7421 W. 129th St.
Overland Park, KS 66213
Questions About Your Billing Statement or Account?
The Rate Schedule List offers detailed information on rates and fees, including collection charges and disconnect charges. Customers with questions about fees not covered in the rate schedule list can contact customer service at 1-800-794-4780.
How the Penalty Fees Work
Kansas Gas charges customers fees associated with late payments, disconnection, reconnection and possibly a security deposit. When we spoke to customer service, they informed us there were fees, but did not disclose the specific amounts. The only information they provided us was regarding the criteria for a security deposit.
- Interrupted service within the past five years
- Poor credit history.
- Unpaid balance within the past three years.
- Unpaid balance that is more than 60 day past due.
We found the following fee details on the rates and tariffs page of the Kansas Gas website.
- Collection charge: $10
- Disconnect charge: $10
- Insufficient funds charge: $30
I Can’t Make a Payment
Customers having trouble paying their Kansas Gas bill can request for special payments. This is available for all of the counties serviced by Kansas Gas. The customer service representative we spoke to provided us with other options to help customers pay their bills. These payment assistance programs are available based upon the availability of funds:
- LIEAP home energy assistance program
- The Salvation Army
- United Way
- Love, Inc.
- American Red Cross
- Barton County Emergency Aid
- Lasting Life Ministries
- Catholic Social Services
- Ministerial Alliance
- Center of Hope
Will They Work With Me to Pay My Bill?
We want to hear from customers just like you. Several reports have claimed Kansas Gas provides poor customer service and they don’t want to work with customers to help them pay their bills. Did Kansas Gas provide exceptional customer service? Let us know!