What to Do When You Can’t Pay Your Kentucky Utilities Bill
Kentucky Utilities began as a small utilities company in 1926 and serviced only five counties. Now, Kentucky Utilities services more than 516,000 customers throughout the state. Kentucky Utilities is in the process of being acquired by global utilities company Powergen.
How to Pay the Bill
Pay online: Customer can pay your Kentucky Utilities bill online by visiting https://my.lge-ku.com/logon/logonServlet?redirectURL=%2Fcs%2Flogon.sap.
Automatic payment: Customer can pay your Kentucky Utilities bill automatically by having the funds deducted on a monthly basis.
Pay by phone: Customers can pay your Kentucky Utilities bill by phone by calling 1-800-981-0600.
Pay by mail: Customers can send your Kentucky Utilities bill to:
701 South Ninth St.
Louisville, KY 40203
Pay in person: Customers wanting to pay your Kentucky Utilities in person can visit:
- Barlow: 137 S. Fourth St.
- Campbellsville: 109 W. Main St.
- Carrollton: 215 Eleventh St.
- Danville: 198 W. Broadway
- Earlington: 111 W. Main St.
- Eddyville: 219 W. Main St.
- Elizabethtown: 242 W. Dixie Ave.
- Georgetown: 205 W. Clinton St.
- Harlan: 184 Bank Dr.
- Lexington: One Quality Street
- London: 611 Myers Baker Road
- Maysville: 215 Wall St.
- Middlesboro: 2201 Cumberland Ave.
- Morehead: 138 N. Blair Ave.
- Morganfield: 220 N. Morgan St.
- Mt. Sterling: 209 W. Locust St.
- Greenville: 380 Airport Rd., Greenville
- Paris: 1445 S. Main St.
- Richmond: 200 E. Water St.
- Shelbyville: 1100 Main St.
- Somerset: 306 N. Main St.
- Versailles: 250 Crossfield Drive
- Winchester: 308 W. Lexington St.
- Norton, VA: 1000 Park Ave., NW
- Pennington Gap, VA: 317 E. Morgan Ave
Pay stations: Kentucky Utilities offers convenient third-party locations to pay your bill. Customers can find a location by searching payment locations on the website.
Questions About Your Billing Statement or Account?
When you review your monthly Kentucky Utilities billing statement or account, do you understand all of the charges such as late payment fees, security deposits or service fees? If you need clarification, we recommend visiting the Kentucky Utilities Customer Care Page. Another resource where you can find information is customer service. You can reach a representative by calling 1-800-981-0600.
How the Penalty Fees Work
Kentucky Utilities charges a security deposit if the customers have not been had service within the past two years, the customer have made frequent late payments and if the Kentucky Utilities balance is not current. The company also charges customers a fee for late payment and thee amount of meters currently at their rented or owned property.
- Security deposit – Kentucky Utilities can charge customers up to 2.5 times their expected annual bill. Security deposits are typically $135.
- Late payments – Kentucky Utilities charges a fee of 5% which is added to the current amount of your bill.
- Meter charge – Kentucky Utilities charges customers based upon the amount of meters they have at their residence. The fee is $8.50 per meter.
I Can’t Make a Payment
Kentucky Utilities offers information for customers that have problems paying your bill. The main resource provided is a payment arrangement. Customers must call 1-800-981-0600 and speak to a customer service representative prior to your service being disconnected. The customer service representative will provide you with several payment options including partial payments, auto payments and budget payments. The customer service representative at Kentucky Utilities also gave us information regarding community outreach centers in the local communities.
- Advocate Center
- Salvation Army
- County Human Resources
- Community Action Kentucky
- County Social Services
- View Program
- County Crisis Relief
- Tri-County Community Action
- Family Services
The state of Kentucky and Kentucky Utilities offer several programs for energy assistance, but these are not the only programs available to Kentucky Utilities customers. The LIHEAP Home Energy Assistance Program is a federal program supporting low-income families. You must meet income guidelines to qualify for LIHEAP benefits.
Will They Work With Me to Pay My Bill?
Did Kentucky Utilities provide you with excellent customer service when you needed them the most? Leave us a comment on how Kentucky Utilities provided you with assistance when you couldn’t pay your bill.