What to Do When You Can’t Pay Your Kissimmee Utility Authority Bill
The Kissimmee Utility Authority is the electric company providing service to residents and businesses in and around Kissimmee, Florida. Utility services are available online, in addition to customer service information, fee descriptions and job openings.
How to Pay the Bill
Not everyone has the time to drop off a payment at the post office or visit a local payment center, so Kissimmee Utility Authority offers online payments for customer convenience.
Pay online: Pay your Kissimmee Utility Authority Bill online at http://services.kua.com/webbill/CustQuickPayLogin.aspx. This is a quick pay option so customers do not need to register for account access to pay their bill. You must enter your account number to view your current balance and make a payment.
Pay at Amscot: You can pay your bill at any Amscot location. There is a $1 fee associated with Amscot payments. To find an Amscot location near you call 1-800-801-4444.
Pay by phone: Contact the customer service department at 1-877-582-7700 to make a payment by phone. Payment methods accepted by phone include electronic check and credit card.
Pay in person: You can drop off payment in person or in the drop box at the Carroll St Kissimmee Utility Authority office.
Kissimmee Utility Authority
1701 W Carroll St
Kissimmee, Florida 34741
Pay by mail: Mail payments made out to Kissimmee Utility Authority to the physical address for the Carroll St office.
Questions About Your Billing Statement or Account?
Kissimmee Utility Authority offers an online pamphlet for customers who have questions about service fees and account charges. View the 2012 KUA Fees online. Customer service is available at 1-877-582-7700 to answer any remaining questions.
How the Penalty Fees Work
- Disconnect for non-payment (at meter): $35 (during normal business hours); $85 (after hours).
- Disconnect for non-payment (at pole): $100 (during normal business hours); $150 (after hours).
- Forced collection: $25
- Returned payments: $25 (face value up to $50); $30 (face value $50.01 to $300); $40 (face value $300.01 and above).
I Can’t Make a Payment
Customers have the option of donating money to the Good Neighbor Energy Fund to help other customers pay electric bills. Customer service has more information on the Good Neighbor Energy Fund and how to apply for aid at 1-877-582-7700.
Customers wishing to place their Kissimmee Utility Authority bill on a payment plan should also use the customer service phone number to speak with a representative.
- LIHEAP: The electric portion of your bill may be eligible for LIHEAP. Contact your local Department of Human Services for more information on this low-income program.
Will They Work With Me to Pay My Bill?
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