What to Do When You Can’t Pay Your Massachusetts Electric Company Bill
Massachusetts Electric Company is subsidiary of national Grid, an electric company that provides service to millions of customers in Rhode Island, New York, New Hampshire, Nantucket and Massachusetts.
How to Pay the Bill
Massachusetts Electric Company customers can pay your monthly bill in the following ways:
Pay online: Customers can pay your Massachusetts Electric Company bill online by visiting https://www1.nationalgridus.com/masselectric/youraccount/DualLogin.aspx.
Western Union: Customers can visit your local authorized Western Union to pay your Massachusetts Electric Company bill. You will notice a $2.25 convenience fee added to your payment.
Pay by phone: Customers can pay your bill by contacting customer service at 1-800-322-3223. You can also contact 1-888-849-4310 to make a payment by phone using your credit card.
Pay by mail: You can send your Massachusetts Electric Company bill payment to:
Massachusetts Electric Company
P.O. Box 11737
Newark, NJ 07101-4737
Automatic deduction: Customers can pay your Massachusetts Electric Company bill by having the funds automatically deducted from your checking or savings account.
Questions About Your Billing Statement or Account?
Have you noticed charges such as late payment fees, returned payment fees or reconnection fees on your monthly Massachusetts Electric Company billing statement or account that your do not fully understand? If this is the case, we suggest you visit the Massachusetts Electric Company Customer Service page. You can also contact customer service at 1-800-322-3223 for additional information regarding your account.
How the Penalty Fees Work
Massachusetts Electric Company charges several fees on a monthly basis as well as one-time fees. You may notice the following fees on your monthly billing or account statement:
- Reconnection – The charge is based upon the amount owed after service is disconnected.
- Returned payment – In the event your payment is returned by your financial institution, Massachusetts Electric Company charges customers a flat fee of $10.
- Late payment – If your payment arrives past the due date, Massachusetts Electric Company charges customers 1.5% of the past due amount.
I Can’t Make a Payment
When we spoke to the customer service representative at Massachusetts Electric Company, they explained that the company provides several services that help customers that can’t pay your bill. The programs include:
- LIHEAP – This service is federally-funded and designed to assist qualified low-income customers pay for heating and cooling costs. We recommend applying for services early due to limited funding.
- Payment arrangement – Customers are urged to contact customer service at 1-800-443-1837 prior to receiving a disconnection notice. The representative will place your past due balance on a payment plan that fits your monthly budget.
- Budget plan – Customers are charged the average amount of your electric usage. This reduces the seasonal spikes and creates an affordable monthly bill payment.
Will They Work With Me to Pay My Bill?
The majority of utility companies provide programs and services designed to assist customers that can’t pay your bill. Did Massachusetts Electric Company stand behind you when you needed them the most? We want to hear your stories, both positive and negative. Share your experiences with us by leaving a comment below.