What to Do When You Can’t Pay Your Maui Electric Bill
Maui Electric is one of several electric compannies supplying power to residents in Hawaii. Maui Electric serves the islands of Maui, Lanai and Molokai. Residents pay higher electricity rates because power must be generated solely for the islands. There is no interconnected power grid to pull off of like the one available to the 48 contiguous states of the United States. Higher electric rates often lead to past due bills and disconnection notices.
How to Pay the Bill
Maui Electric serves a small portion of the Hawaiian islands. Customers must make payment to local offices, by mail or online.
Pay by mail: Mail payments must be made out to MECO and the account number must be listed on the front of the personal check or money order. Mail payments to:
PO Box 1670
Honolulu, HI 96806-1670
Pay online: You can pay your Maui Electric bill online at https://www.mauielectric.com/portal/site/meco/template.LOGIN/. Registration is required before you can log-in to your account. You will need a valid email address to register. After registration, you can access the online payment options and other online tools for Maui Electric customers.
Pay by phone: Maui Electric customers can contact service representatives at 1-808-871-9777.
Questions About Your Billing Statement or Account?
You can find answers About Your Bill on the Maui Electric website. There are multiples pages of FAQs, so browse through to find the information you’re looking for or call customer service at 1-808-871-9777.
How the Penalty Fees Work
Penalty fees are assessed on accounts that reach past due status or accounts disconnected for non-payment. Many of the fees imposed by Maui Electric can be avoided with a simple call to customer service. Payment plans are available to help consumers catch-up on past due bills.
- Returned payment fee: $10 per instance
- Field collection fee: $15 per instance
- Reconnect fee: $25 per instance
- Same-day service reconnect: $20 in addition to the $25 reconnect fee.
If the account is disconnected for non-payment, Maui Electric requires the customer pay all bills, including past due amounts, service fees, late payment fees, etc…before service is reconnected.
I Can’t Make a Payment
According to customer service, Maui Electric offers a payment plan for customers having trouble paying electric bills. Payment plans split past due balances into smaller payments. The customer service department establishes all payment plans, so customers must contact 1-808-871-9777 for more information.
Special consideration is given to customers over the age of 62 and/or handicapped. There are special programs to prevent disconnection of electric services to residents with medical equipment requiring an electric connection.
The LIHEAP Home Energy Assistance Program offers monthly heating and cooling support to qualified applicants in all 50 states. You must apply for LIHEAP at a local office of the Department of Human Services.
Will They Work With Me to Pay My Bill?
We’d love to hear more about Maui Electric and how the customer service department treats customers who can’t make an electric bill payment on-time. Did the customer service department workout a payment plan you could afford?