What to Do When You Can’t Pay Your McKinney Water Bill
McKinney is a small suburb of the Dallas metropolitan area and was voted on of the best places to live in the United States. McKinney Water services more than 133,500 residents. As one of the fastest growing cities in the United States, McKinney Water is a water company dedicated to providing excellent customer service.
How to Pay the Bill
Pay online: Customers can pay your McKinney Water bill online by visiting https://my.mckinneytexas.org/citizenaccess/. You will need to enter your email address and password. There is no service fees associated with online bill pay.
Automatic payment: Customers can have your McKinney Water bill automatically deducted from your checking or savings account on a monthly basis. The customer does not incur a service fee with recurring payments.
Pay by mail: You can send your McKinney Water bill to:
City of McKinney
P.O. Box 8000
McKinney, Texas 75070
Pay in person: The drop box is available 24 hours per day, seven days a week. Payments are accepted in the office during regular business hours. Customers can send their McKinney Water payments to:
222 N. Tennessee Ave.
McKinney, Texas 75070
Pay by phone: Customers can pay your McKinney Water bill by phone by calling 1-972-547-7555. You can pay with either a credit card or a debit. You will need your customer identification number as well as your account number. The customers is not assessed a convenience fee when paying your McKinney Water bill by phone.
Questions About Your Billing Statement or Account?
When your McKinney Water billing statement or account is delivered and you notice charges such as security deposits, connection fees, insufficient fund fees or late payments, do you understand them all? If not, we suggest your visit the Customer Resource page or the Customer Care page. You can also contact customer service at 1-972-547-7550 for additional information.
How the Penalty Fees Work
McKinney Water provides services to the citizens of the town which require service fees. The majority of the fees are added to the current McKinney Water bill, unless stated otherwise.
- Deposit – $40
- Connection – $30
- Meter test – $30 (during business hours) and $50 (after business hours)
- Reconnection – $30 (during business hours) and $50 (after business hours)
- Insufficient funds – $25 per occurrence
- Late payment – 10% of the total bill amount due.
I Can’t Make a Payment
The customer service representative from McKinney Water did not offer information regarding assistance with bill payment. They did inform us that in the event customers are having financial difficulty paying their McKinney Water bill, to call 1-972-547-7550. The customer service representative will speak to the customer about an appropriate payment plan. They did inform us of community resources that offer assistance.
- North Central Texas Area Agency on Aging
- Community Services Inc.
- Catholic Charities of Dallas, Inc.
- Dallas Inter-Tribal Center of Texas
- Presbyterian Night Shelter
Will They Work With Me to Pay My Bill?
McKinney Water is committed to providing excellent customer service to their customers. What has been your experience dealing with McKinney Water? Leave us a comment below so we can better serve customers just like your!