What to Do When I Can’t Pay My Military Star Card Bill
The Military Star Card credit card program was designed for service personnel, both active and retired, to re-establish credit, build credit or provide credit at a reasonable interest rate. There are no annual fees or late payment fees associated with the Military Star Card.
How to Pay the Bill
There is very little information on the Military Star Card available to anyone outside of the military. There is a link for account holders to log-in. Once logged in, payment addresses are listed.
Pay online: You can pay your Military Star card bill online at https://shop.aafes.com/shop/Login.aspx?ReturnURL=https://shop.aafes.com/shop/Default.aspx?loc=ECC/Default.aspx. You must register for account access, but you only need the last four digits of your social security number, your date of birth and your last name to register. The account is associated with your social security number.
Pay by mail: You can mail payment to the address listed on your bill. There are also billing addresses listed within your account page after you log-in.
Questions About Your Billing Statement or Account?
While none of the payment addresses are listed for the Military Star card, there are plenty of customer service phone numbers. If you have questions about your account, contact the appropriate customer service department.
- General customer service: 1-800-527-2345
- Germany: 0800-82-16500
- Japan: 00531-11-4132
- Korea: 00308-13-0664
- Italy: 8008-71227
- Guam: 01800-636-3297
- Belgium: 0800-7-2432
- Netherlands: 0800-022-7129
- United Kingdom: 0800-96-8101
- Spain: 900-971-391
- Turkey: 00800-18-488-6312
- International calls: 1-214-465-6690
After logging into your Military Star account, you can view Customer Service FAQs that may answer the questions you have about your account.
How the Penalty Fees Work
There are no penalty fees listed for the Military Star card. This is not surprising as most of the account and customer service information is reserved for military personnel with a Star card. You may be able to find more information on the Terms and Conditions of the card.
I Can’t Make a Payment
Again, there could be payment plans and financial help for customers carrying a Military Star card, but all information is hidden behind the log-in page. Contact customer service at 1-800-527-2345 for more information on payment plans. There is a page on the Military Star card website to resolve returned checks. We are not sure how this page is used because the customer only enters contact information and the age of the returned check.
Will They Work With Me to Pay My Bill?
There is a good chance cardholders have financial options when their Military Star card payments are past due. If you have experience with the card, leave a comment here.