What to Do When You Can’t Pay Your Mountaineer Gas Bill
Mountaineer Gas is one of the largest natural gas providers in the state of West Virginia. The gas company services more than 226,000 customers throughout the state. The natural gas pipeline stretches more than 5,000 miles. Mountaineer Gas offers programs for customers that are having difficulty paying your bill.
How to Pay the Bill
Pay online: Customers can pay your Mountaineer Gas bill online by visiting https://collectpay.princetonecom.com/otp/loadhome.do?id=536026&app=fh. You will need your account information as well as the accepted method of payment. There is a convenience fee associated with paying your bill online.
Payment stations: Customers can pay your Mountaineer Gas bill an authorized pay station by visiting the convenient locations on the website. The third-party pay stations may charge a convenience fee.
Pay by phone: Customer can pay your Mountaineer Gas bill by phone by calling 1-800-834-2070. The available methods of payments include credit cards, debit cards and electronic checks.
Direct billing: Customers can pay your Mountaineer Gas bill by having payments automatically deducted on a monthly basis. The method of payment is an electronic check from your checking or savings account.
Pay by mail: Customers can pay your Mountaineer Gas bill by sending payment to:
Mountaineer Gas Company
P.O. Box 362
Charleston, WV 25322-0362
Questions About Your Billing Statement or Account?
Have you seen charges such as late payment fees, connection fees or security deposits on your Mountaineer Gas billing statement or account that did not make sense? If this is the case, we suggest you visit the Mountaineer Gas Customer Care page. If this information is still confusing, you should contact customer service at 1-800-834-2070.
How the Penalty Fees Work
We spoke to the customer service representative of Mountaineer Gas and they explained the company assesses fees to customers for late payments and reconnection of services. They also explained a security deposit is possible, depending on the creditworthiness of the customer.
- Late payments – Mountaineer Gas charges customers a .75% penalty fee for bills paid past the due date.
- Reconnection fee – Mountaineer Gas charges customers a fee of $25 to reconnect services that have been disconnected.
- Security deposit – The amount of money Mountaineer Gas charges for a security deposit depends on the credit history of the customer. The maximum amount is equal to 1/12 of the estimated yearly charge for service.
I Can’t Make a Payment
When we spoke to the customer service representative at Mountaineer Gas, they explained that the company offers payment assistance for customers that can’t pay their bill. The available services include payment arrangements. Customers must call 1-800-834-2070 to set up arrangements. Failure to follow through with the payment arrangement results in a penalty fee and exclusion from further payment arrangements.
Mountaineer Gas also provided us with information on the Weatherization Assistance Program. This program assists low-income families reduce energy costs by making their residence energy efficient.
LIHEAP is a program some Mountaineer Gas customers can use to pay off past due gas bills. If you use Mountaineer Gas to heat or cool your home, learn how to qualify for energy assistance with LIHEAP. Some applicants receive help the same day they apply.
Will They Work With Me to Pay My Bill?
We want to hear from customers just like you. Did Mountaineer Gas assist you in paying your bill? Leave us a comment below so we can better assist customers of Mountaineer Gas.