What to Do When You Can’t Pay Your Narragansett Electric Bill
Narragansett Electric is now a National Grid electric company. The company is also listed as Rhode Island Electric. National Grid offers a comprehensive website with everything a customer need to control energy costs, make bill payments online and contact the customer service department for more information on payment assistance programs.
How to Pay the Bill
You have several options, including mail, online, in person and automatic payments to ensure you make all your energy bill payments on-time.
One-time payment: You can pay your Narragansett Electric bill online at https://www1.nationalgridus.com/narragansett/YourAccount/DualLogin.aspx?ReturnUrl=%2fnarragansett%2fyouraccount%2fEnhanced_Access%2fPayOnline.aspx. You must register for online account access to make a payment.
Automatic payment: You can enroll in DirectPay online to have payments automatically deducted from your bank account.
Credit card payment: You can use the Western Union SpeedPay services to make credit card payments. There is a fee associated with credit card payments. You must have your account number and the first four letters of your last name or business name to make a payment.
In Person payment: Find in person payment stations on the Narragansett Electric website.
Mail payment: If you wish to make payment by mail send payment to:
PO Box 11739
Newark, NJ 07101-4739
Phone payment: The Western Union SpeedPay service also accepts payments by phone at 1-888-849-4310.
Questions About Your Billing Statement or Account?
There is no reason to sit there staring at your energy bill wondering why you’ve been charged a given fee. You can view the fee amounts often charged by Narragansett Electric on the Rates and Tariffs page. You can also contact the customer service department at 1-800-322-3223.
How the Penalty Fees Work
The penalty fees charged by Narragansett Electric are clearly listed on the website. Customers can avoid paying these charges if they contact customer service before their bill is due for payment arrangements.
- Late payment fee: 1.25% of the total amount due; charged per month.
- Returned payment fee: $15 per returned payment, in addition to fees charged by the bank or credit card.
I Can’t Make a Payment
There may be a time when you face financial difficulty paying your Narragansett Electric bill. Don’t be afraid to contact the customer service department at 1-800-322-3223. Representatives are available to place your bill on a payment plan, but they cannot help if you don’t call. Avoiding that call could result in a late payment charges, disconnect notices and disconnection of service.
Fuel Assistance: If you meet income guidelines, you could qualify for the Fuel Assistance program. Applications are accepted starting in November of each year. Contact customer service for more information on income guidelines.
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