What to Do When You Can’t Pay Your Navy Federal Auto Loan Bill
Navy Federal Credit Union offers auto finance loans to credit union customers. The loan rates are significantly lower than other auto loan companies for qualified customers. Navy Federal Credit Union offers banking solutions for armed forces and some government employees. You can request membership if you qualify for a Navy Federal Credit Union account from the official website.
How to Pay the Bill
Due to the strict qualifications required by the Navy Federal Auto Loan and Credit Union programs, little information is revealed on the main website. You should refer to your loan paperwork and monthly statement for the most accurate and up to date information.
Pay by phone: Contact the customer service department at 1-888-842-6328. Your customer service representative may be able to take your payment by phone.
Pay online: You must be a member of the credit union to apply for a loan, so you should have online account access. Some people choose not to register accounts online when they open the accounts, so you may need to register before paying your auto loan bill. You can pay your Navy Federal Auto Loan online at https://myaccounts.navyfcu.org/cgi-bin/ifsewwwc?Logon.
Pay by mail: You should refer to your billing statement for the proper mailing address for payment. If you don’t have the address or your billing statement, send your payment to:
Navy Federal Loan Payments
PO Box 3100
Merrifield, VA 22119-3100
Pay at a local branch: You can visit a local branch of Navy Federal Credit Union to pay your auto loan. Simply take your billing statement and payment method to the credit union and make your payment.
Questions About Your Billing Statement or Account?
If you have questions about an account statement or your auto loan account, contact customer service at 1-888-842-6328. There is no FAQs section on the official website, so customers cannot find answers to billing questions online. There may be a FAQs section located within your online account.
How the Penalty Fees Work
Penalty fees will be charged to your account when your payment is received past the due date or if your payment is returned for lack of bank funds. However, Navy Federal Credit Union and the Navy Federal Auto Loan program is not the same as other bank and finance programs, so the penalty fees may differ from other companies.
I Can’t Make a Payment
If you are falling behind on your payments, contact the consumer loan counseling department to discuss your account. The phone number for your financial counselor is 1-888-503-7106 ext. 48492. The counseling is free to credit union members. You can also contact the customer service department at your local branch to talk about payment alternatives.
Will They Work With Me to Pay My Bill?
Did the customer service department work with you to pay off your bill?