What to Do When You Can’t Pay Your NPG Cable Bill
NPG Cable has been replaced with Suddenlink. The cable company offers digital television, Internet and phone service to customers in and around Flagstaff, Arizona. The Suddenlink website leaves the customer with little information. Everything is hidden behind pop ups and online account access using information printed on your first bill with the new company. If you wish to find out more about bill payment options or learn how to log into your account, contact the customer service department at 1-888-822-5151.
How to Pay the Bill
We know that customers can pay NPG Cable or Suddenlink online, but other payments options are not openly listed on the Suddenlink website where NPG Cable customers receive information. After searching around Suddenlink’s main website, we found a few more payment options.
Pay by phone: The phone number for customer service is 1-888-822-5151. There is a fee of $2.95 added to each payment.
Pay by mail: When you receive your bill from NPG Cable or Suddenlink, write down the address on the return envelope. The same address should be printed on the front of the bill. This is the address customers in Flagstaff use in place of the old NPG Cable billing address.
Pay online: The only reliable payment information provided by NPG Cable or Suddenlink is the link to pay online. You can pay your NPG Cable bill online at https://home.suddenlink.net/x.php?u=https%3A%2F%2Fhome.suddenlink.net%2Flogin.php%3Fapplication%3D%26bounceto%3Dhttp%253A%252F%252Fhome.suddenlink.net%252F%26errorCode%3D%26framed%3D1.
Questions About Your Billing Statement or Account?
NPG Cable is now Suddenlink and that change can cause some confusion. If there are items on your bill, like franchise fees or broadcast surcharge fees and you want to learn more, visit the Billing Statements FAQs page. You can also contact customer service at 1-888-822-5151.
How the Penalty Fees Work
We found no specific listing for penalty fees charged by Suddenlink. If you are concerned your payment will be late, contact the customer service department for more information on how to extend your due date or change your bill due date. There are restrictions associated with changing your bill due date, but it may be a viable option to prevent late payment fees.
You can also expect the company to charge returned payment fees and reconnect or disconnect charges if your service is interrupted.
I Can’t Make a Payment
There are no payment assistance options listed on the NPG Cable website. Customers must contact customer service at 1-888-822-5151 for information about in-house program to prevent service disconnection. It is important to contact the company before service is interrupted because once service is disconnected, you may have to pay a fee if equipment is not returned.
Will They Work With Me to Pay My Bill?
Tell us your story about NPG Cable or Suddenlink.