What to Do When You Can’t Pay Your Ohio Edison Bill
Ohio Edison is a utilities company servicing hundreds of thousands of residents in Ohio, Pennsylvania, New Jersey and New York. The company is a distribution facility that gives customers an option to use the most inexpensive service on the market. Ohio Edison provides several options to customers that can’t pay your bill.
How to Pay the Bill
Automatic payment: Customers can pay your Ohio Edison bill by having the payment automatically deducted on a monthly basis from your savings or checking account. The service is free.
Pay by phone: Customers can pay your Ohio Edison bill by phone by calling 1-866-569-4770. Customers can pay by using your credit card, or debit card.
Pay in person: Customers can pay your Ohio Edison bill in person by searching the locations provided on the website. Fees are applied, depending on the location.
Pay by mail: Customers can send your Ohio Edison payment to:
P.O. Box 3687
Akron, Ohio 44309-3687
P.O. Box 3637
Akron, Ohio 44309-3637
P.O. Box 3638
Akron, Ohio 44309-3638
Questions About Your Billing Statement or Account?
Have you received your Ohio Edison billing statement or account information and been confused when you saw the charges assessed, such as late payment fees, connection fees, security deposits or illegial usage fees? We recommend visiting the Ohio Edison Customer Care resource page. Additional information can be found by calling customer service at 1-866-569-4770.
How the Penalty Fees Work
- Security deposit – The amount of the security deposit depends on the individual customer’s credit history.
- Late payment – Ohio Edison charges customers a penalty fee equal to 1.5% of the late balance. The amount is added to the current amount due.
- Returned check – Ohio Edison charges customers a fee of approximately $15 for returned payments.
- Reconnection – In the event service is disconnected, Ohio Edison customers are charged a fee of $35 to $65 to reconnect service.
- Collection services – When a representative from Ohio Edison visits your home to collect a late payment, the company charges a fee of $12.
- Temporary service – Customers wanting temporary service are charged a fee of $200.
- Unauthorized usage – If Ohio Edison investigates a customer for illegal use, the company charges the customer a fee of $125.
I Can’t Make a Payment
Ohio Edison offers payment arrangements to assist customers that can’t pay your bill. The plans are for income-eligible customers and break past due bills up into equal amounts. The customer service representative provided us with state-funded assistance programs.
- 1/3 extension plan
- 1/6 extension plan
- Income-based payment plan
- Budget payment plan
- Community Outreach Opportunity Program
- Community Energy Fund
- Maryland Energy Assistance Program
- Military Deferred Payment Program
Ohio Edison does a great job of supporting customers with financial problems. However, there is a federal program available for low-income individuals and families called LIHEAP. The LIHEAP Home Energy Assistance Program application is available from the Department of Human Services in your area. Applicants must prove financial need by meeting low-income guidelines.
Will They Work With Me to Pay My Bill
What was your experience with Ohio Edison? Did the company go above and beyond your expectations when you needed them the most? We want to hear from customers just like you. Leave us a comment below.