What to Do If You Can’t Pay Your Oklahoma City Utilities Bill
Oklahoma City Utilities is a water company providing clean drinking water to more than 500,000 residents of the city. The water treatment plan can provide a maximum of 250 million gallons of water per day, but has yet to come close to that limit. Oklahoma City Utilities does not provide a unique website for water customers. Instead, customers must visit the city website and login to their water account from there.
How to Pay the Bill
Paying your water bill on-time reduces the risk of service interruption and penalty fees.
Pay online: With online account access, you can pay your Oklahoma City Utilities bill online at https://www.okc.gov/login2005/Login.aspx?MI=https://www.okc.gov/water/service/AccountInformation/TieAccounts.aspx&ReturnUrl=%2fwater%2fservice%2faccountinformation%2faccountlookup.aspx. You’ll need a user name and password to log-in. The user name and password is provided by the government website for Oklahoma.
Pay by phone: If you’d like to make a credit card payment, you can call 1-405-297-2833 between the hours of 7 a.m. and 6 p.m. Credit cards accepted include Mastercard, Discover and Visa.
Pay by mail: Mail payment methods accepted include personal check and money order. Make sure to write your account number on your payment. Send payment to:
The City of Oklahoma City
PO Box 26570
Oklahoma City, OK 73126-0570
Pay in person: At the Main Office customers can drop off payments between the hours of 8 a.m. and 6 p.m. The address for the main office is:
Oklahoma City Utilities Main Office
420 W Main St
Pay at a drop box: There is one drop box in the city. The drop box is located at:
City Hall – East Side
200 N Walker
Questions About Your Billing Statement or Account?
No one likes to get their water bill only to find a long list of fees they don’t understand. The Service Fees page is there to help customers understand turn-off fees, broken lock fees and after hours charges. Customer service is also available to answer questions at 1-405-297-2833.
How the Penalty Fees Work
Customers may be able to avoid penalty fees if they contact the customer service department before the bill due date.
- Water Turn-Off: $15
- After Hours Charge: $15
- Returned Check: $20
- Notice Fee: $15
I Can’t Make a Payment
Oklahoma City Utilities does not list any community programs for customers having trouble paying water, sewer or trash bills. These services are not covered under the LIHEAP program, but the Department of Human Services may have other programs available for low-income residents.
The best option is to contact customer service. The longer you wait to make the call, the more your bill could rise. If you continue to avoid the bill, your service will be disconnected and you could be facing reconnect charges, service charges and collection fees.
Will They Work With Me to Pay My Bill?
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