What to Do When You Can’t Pay Your Old Navy Bill
Old Navy is a retail store established in 1994. The company is a subsidiary of Gap, Inc., that also operates Banana Republic, Piperlime and Athleta. The company operates more than 3,100 stores throughout the globe as well as a strong online presence. The Old Navy credit card is available to individuals with fair credit history and includes:
- Balance transfer APR – 23.99%
- Cash Advance APR – 25.99%
- Purchase APR – 23.99%
- Card rewards system
How to Pay the Bill
Old Navy provides several options for customers to pay your bill. The available options include online payments, mailed payments, phone payments and in-store payments.
Pay online: Customers can pay your Old Navy bill online by visiting https://www3.onlinecreditcenter6.com/consumergen2/login.do?subActionId=1000&clientId=oldnavy&accountType=plcc. The Service is free and only requires customers register with your account information.
Pay by mail: Customers can pay your Old Navy bill by sending payment to:
GE Money Bank
P.O. Box 965004
Orlando, FL 32896-5004
Pay by phone: Customers can pay your Old Navy bill by calling 1-877-222-6868 or 1-866-450-5294. A customer service representative will accept your credit card, debit card or electronic check payment.
In-store: Customers can pay your Old Navy bill at select in-store locations. The complete list of in-store payment location is available on the Old Navy website.
Questions About Your Billing Statement or Account?
If you have noticed fees such as cash advance fees, transfer fees, and late payment fees that you do not understand, we recommend you visit the Old Navy FAQs. For additional information about your Old Navy billing statement or account, you can call customer service at 1-877-222-6868 or 1-866-450-5294.
How the Penalty Fees Work
Old Navy charges fees on balances and purchases, including, late payment fees, balance transfer fees and cash advance fees. The only fee that is assessed monthly is the $1.50 interest charge.
- Balance transfer – When you transfer your balance, Old Navy charges you the greater amount of $5 or 3% of the transferred amount.
- Cash advance – The fee to withdraw cash from your Old Navy account is 4% or $10, which ever amount is greater.
- Late payment – In the event your Old Navy bill payment is received past the due date, the company charges you a fee of $35.
I Can’t Make a Payment
When we spoke to the Old Navy customer service representative, they explained that the company did not offer any additional services to assist customers that can’t pay your bill, aside from payment arrangements. Customers should call 1-877-222-6868 or 1-866-450-5294 prior to established due date to discuss payment options. The customer service representative explained that even though the past due amount is eligible for payment arrangements; the customer could see late payment fees and finance charges accrue.
Will They Work With Me to Pay My Bill?
What was your experience dealing with customer service at Old Navy? Was the company helpful when you needed them the most, when you needed assistance paying your bill? We want to hear from you. Share your experiences, positive or negative, below.