What to Do When You Can’t Pay Your Pacific Gas & Electric Bill
Pacific Gas & Electric, also known as PGE, is an electric and gas company that prides itself on being a forward thinking company in the fields of alternative energy and mobile technology. Customers have the ability to view accounts and make payments from a mobile phone application. The electric company also strives to provide clean energy for the people of California.
How to Pay the Bill
Pacific Gas & Electric wants customers to contribute to a cleaner environment, so they offer eBill services, including online bill pay.
Pay online: You can pay your Pacific Gas & Electric bill online at https://www.pge.com/eum/login?TYPE=100663297&REALMOID=06-908d4385-f04b-1024-9b18-8304711d0cb3&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=www.pge.com&TARGET=-SM-https%3a%2f%2fwww%2epge%2ecom%2fmyenergyweb%2fappmanager%2fpge%2fcustomer. If you are a new online user you’ll need to register for an account before making your payment.
Pay with your smartphone: If you have an Apple, Android or Blackberry phone, you can download an application to pay your bill from your smartphone. There is a $1.45 fee charged for each payment. If you make a payment with your smartphone before 5 p.m. Pacific time, your payment is credited the same day.
Pay by mail: Personal check and money order payments should be sent to:
Pacific Gas and Electric Company
PO Box 997300
Sacramento, CA 95899-7300
Pay by phone: You can process your payment by phone at 1-866-735-7742. You will need your payment method (checking account, credit card or debit card) and your account number to make your payment. There is a fee of $1.45 for each payment.
Questions About Your Billing Statement or Account?
At times, you may have questions about the fees and service charges appearing on your Pacific Gas & Electric bill. There is a Rate Information Center that explains many of the rates, fees and service charges associated with service from the company. You can also contact the customer service department at 1-800-743-5000.
How the Penalty Fees Work
The Pacific Gas & Electric Company website is huge, which means there is a lot of information to digest. Customers may find it difficult to access a complete list of penalty fees, but here are the fees we were able to pull from the Rate Information Center.
- Returned check charge: $9 per returned payment; added to the customer bill.
- Field collection charge: $10 if a field representative comes to the billing address to collect payment. An additional $10 may be charged if service is disconnected.
I Can’t Make a Payment
PGE offers a variety of programs to help reduce customer bills. If you are having trouble paying your bill, contact the customer service department for more information on payment assistance and payment plans. The customer service phone number is 1-800-743-5000.
- CARE: Customers can receive a monthly discount on energy bills.
- FERA: Families with three or more persons living in one household may qualify for a discount.
- Medical Baseline: Customers with a medical condition that requires electric or gas service.
Will They Work With Me to Pay My Bill?
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