What to Do When You Can’t Pay Your PECO Bill
PECO is a Philadelphia electric company. Electric service is provided to customers in both residential and commercial sectors. Philadelphia is known for drastic temperature changes with hot summers and cold winters, which can lead to spikes in energy bills. If you find you can’t make your PECO bill payment, there are several options you can turn to for help.
How to Pay the Bill
Mail payments: Customers wanting to make payment by mail can send payment in the envelope provided with the monthly bill. If that envelope is no longer available, payments should be sent to the payment center address. It is best to send personal checks and money orders through the mail. Cash payments are not suggested.
PO Box 37629
Philadelphia, PA 19101
Payment Location: Philadelphia is a large city. There are multiple payment locations available to make in-person payments. Some locations may charge a service fee for accepting PECO bill payments.
Online Payment: You can pay your PECO bill online at https://mycheckfree.com/br/wps?rq=bfquickenroll&esc=80204311&sp=10001. The service is provided by CheckFree and requires the user register before making payment. This is a free service and registration takes only a couple minutes. You will need your account number to make payment.
Automatic Payments: You can register for an online account through PECO to setup automatic payments. This is a different account than the one used to make payments through CheckFree. Customers can view past bills and make changes to current service with an online account.
Phone Payments: If you have no time to register or you simply want to make a quick payment, call 1-877-432-9384. You will need you 10-digit account number to make a payment by phone. The service accepts check, credit card and debit card payments.
Questions About Your Billing Statement or Account?
Customers tend to notice when fess such as returned check fees or late payment fees appear on your PECO billing statement or account. At times you do not understand the charges. If this is the case, we recommend you review the list of fees on the Customer Care page. You can also receive detailed descriptions of services and fees by calling a customer service representative at 1-877-432-9384.
How Penalty Fees Work
Paying your PECO bill after the due date could result in several penalty fees.
- Returned check fee: $30 per returned check or payment. This fee is not the same fee your bank may charge for insufficient funds.
- Late payment fee: Charged at an undisclosed percentage of the past due amount.
I Can’t Make a Payment
It is imperative to contact customer service at 1-877-432-9384 if you are having trouble making your PECO bill payment. Customer service is qualified to offer information on assistance programs and payment plan options.
- CAP Rate – Low-income customers may qualify for a discounted electric rate.
- LIHEAP – Federal program that helps low-income customers meet energy costs. Learn how to qualify for energy assistance with LIHEAP.
- MEAF – Low-income program.
- CARES – Helps customers having temporary financial problems.
- Payment plan – Breaks your total bill into more manageable payments. Payments are billed with current charges on future energy bills.
Will They Work With Me to Pay My Bill?
PECO appears to offer more options than most energy companies to help consumers pay energy bills. Did this company help you resolve your overdue balance?