What to Do When You Can’t Pay Your Penn Power Bill
Penn Power is a subsidiary of FirstEnergy, an electric company located in Akron, OH. The parent company services approximately 6 million customers in New Jersey, Pennsylvania, West Virginia, Ohio and Maryland. Penn Power services customers in western, northern and central Pennsylvania.
How to Pay the Bill
Penn Power customers have several available options to pay your bill. The available options include online payment, making payments by phone, making payments by mail and making payments in person.
Pay online: Customers can pay your Penn Power bill online by visiting https://www.firstenergycorp.com/log_in.html. The free service accepts credit card payments, debit card payments and electronic checks. You can make one-time payments or recurring payments.
Pay by phone: Customers can pay your Penn Power bill by calling 1-866-569-4770. You can pay your Penn Power bill by using a credit card or debit card. The service is free and requires your account information, payment information and customer information.
Pay in person: Customers can pay your Penn Power bill by visiting a location listed on the website. The third-party location could charge a convenience fee.
Pay by mail: Customers can pay your Penn Power bill by mailing payments to:
Pennsylvania Power Company
P.O. Box 3687
Akron, OH 44309-3687
Automatic deduction: Customers can pay your Penn Power bill by having funds automatically deducted from your checking or savings account.
Questions About Your Billing Statement or Account?
Have you noticed charges on your Penn Power bill such as late payment fees, returned check fees or security deposits that you were not aware of when you signed your contract? If so, we recommend you view the Penn Power resouorce page. For addtional information regarding your Penn Power billing statement or account, you should call customer service at 1-866-569-4770.
How the Penalty Fees Work
Penn Power charges customers fees, including security deposits, late payment charges and returned check fees. The amounts are added to the current balance due.
- Security deposit – Penn Power charges customers with a less than perfect credit history a security deposit. The amount charged to customers is the average of two months worth of electricity usage.
- Late payment – When Penn Power receive payment past the established due date, the company charges a fee equal to 2% of the unpaid balance. This amount is added to the current charges.
- Returned check – The customer service representative did not disclose the amount of the fee associated with return checks. They did explain the amount is added to the current charges.
I Can’t Make a Payment
Penn Power offer customer several options when you can’t pay your bill. The customer service representative we spoke to explained that customers should call customer service at 1-866-569-4770 and discuss payment arrangements prior to receiving a disconnection notice. They also provided us with a list of agencies that offer assistance to customers that can’t pay your bill.
- Customer Assistance Program (CAP)
- Customer Assistance and Referral Evaluation
- LIHEAP – Learn how to qualify for energy assistance with LIHEAP. LIHEAP is a federal program supporting low-income families.
- Project REACH
- WARM Program
- Gatekeeper Program
- Critical Customer Care Program
Will They Work With Me to Pay My Bill?
What was your experience dealing with Penn Power? Did the company assist you when you can’t pay your bill? Share your experiences below by leaving us a comment.