philadelphia-gas-works bills

PGW Bill

What to Do When You Can’t Pay Your PGW Bill

PGW or Philadelphia Gas Works is a gas company serving the Philadelphia, Pennsylvania area. The company has been operating for more than 175 years and offers information on various programs online, including:

  • Assistance Programs
  • Budget Plans
  • Landlord Cooperation Program
  • Understanding Your Gas Bill

How to Pay the Bill

Pay online: You can pay your PGW bill online at You must sign up for an online account to make payment online.

Auto pay: Customers must sign up for an online account through PGW to register for automatic payments. Payments will be deducted from your bank account each month on the due date. The program is free, but there could be a lag between setup and first automatic payment, so it is important to pay all bills until the bill amount is deducted.

Pay by mail: PGW accepts bill payments at the Newark, NJ office. Payments should be sent to:

Philadelphia Gas Works
PO Box 11700
Newark, NJ 07101-4700

Pay by phone: Only credit card and debit card payments can be processed by phone. Customers can call 1-215-235-1000 to make a payment. There is a service fee of $2.95 per transaction. This fee is not charged by PGW.

Customer service centers: Customers can pay PGW bills in person at one of six customer service centers.

  • Center City – 1137 Chestnut St

Mon, Tues, Thurs, Fri from 9 a.m. to 5 p.m. and Sat from 9 a.m. to 1 p.m.

  • Frankford – 4410 Frankford Ave

Tues, Thurs, Fri from 9 a.m. to 5 p.m.

  • Germantown – 212 W Chelten Ave

Tues, Wed, Fri from 9 a.m. to 5 p.m.

  • North Philadelphia – 1337 W Erie Ave

Mon, Wed, Thurs from 9 a.m. to 5 p.m.

  • South Philadelphia – 1601 S Broad St

Mon, Wed, Thurs from 9 a.m. to 5 p.m.

  • West Philadelphia – 5230 Chestnut St

Mon, Tues, Wed, Fri from 9 a.m. to 5 p.m.

Alternative payment centers: Alternative payment centers accepting PGW payments include:

  • MoneyGram
  • IPP of America
  • Americash
  • CheckFree

Questions About Your Billing Statement or Account?

The PGW customer Service FAQs page offers insight into billing practices, installment billing and new gas service. The call center phone number for other questions is 1-215-235-1000.

How the Penalty Fees Work

PGW charges late payment penalty fees and returned check fees, but the specific amounts for these fees are not revealed via the customer service website online. We did find reference to security deposits for late paying customers.

  • Late payment security deposits: Customers sending late payments three times in a 12-month period will be required to pay a Late Payer Deposit. The deposit also applies if a customer sends two late payments back to back. The Late Payer Deposit will be held until the customer pays on-time for 12 months or 2 years have lapsed.

I Can’t Make a Payment

  • LIHEAP: LIHEAP home energy assistance program is available through the federal government. This program is only available to customers that meet certain financial requirements.
  • Crisis Grant: Federal grant program designed to provide payment for heating bills when service is going to be discontinued for non-payment.
  • UESF: Grant program for low-income citizens. The total amount of the grant depends on bill total and income guidelines and may not exceed $1,500.
  • CRP: Customer Responsibility Program through PGW helps customers afford and control energy bills. For more information, customers can call customer service at 1-215-235-1000.
  • Payment arrangements: Customers having difficulty paying their total bill balance should call 1-215-235-1000 before service is disconnected. PGW offers a payment plan to help customers resolve past due bills, according to customer service.

Will They Work With Me to Pay My Bill?

If you have experience with PGW and a past due bill, please let us know what services the company provided to your household.

5 Comments on “PGW Bill
  1. Good info. I was actually just trying to find where to pay my bill in person because I detest paying an extra $2.95 when I pay on-line. Since my house is heated with OIL, my PGW bill is only for cooking and hot water.

    Thanks again for the info!
    Lee Clark

  2. I need help with my bills this month.since April I had cancer in my left arm left side of my neck,left Lung I been through hell and back, so I need help this month Jan. to pay my Gas,Elec, and phone I am Disabled at 70 years of age and on a fixed income,SS and Medicate so you know my funds are not that big but I am Thankful for what I receive. I hope some one will help me
    Mrs. Thomas- Rogers

  3. I want pay a bill and really accept the fees charge but either online and on phone it is become a miracle 1 hour hold on phone to pay answer the phone after said it is close. Tried go on ligne says forbiden or null go process payment. That way bill you got PGW is amss big mass

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