What To Do When You Can’t Pay Your Piedmont Natural Gas Bill
Piedmont Natural Gas is a gas provider for customers in certain parts of North Carolina, South Carolina, and Tennessee. As your usage will likely fluctuate with seasons and temperatures, there may come a time when you are not able to pay your bill on time. Here is what you can do if this happens to you.
How To Pay The Bill
Piedmont Natural Gas offers several different methods to ensure your bill is paid. You can pay your bill by mail, in person at a pay station, by phone, or online. You may also have it automatically drafted from your bank account. You can also opt to have your bill delivered by email. To pay the bill by mail, simply include the check or money order with the payment slip in the envelope and mail it to: Piedmont Natural Gas P.O.Box 533500 Atlanta, GA 30353-3500.
To pay your bill in person at a pay station, visit this payment center locater to find the merchant closest to you.
To pay your bill by phone, call: 1-866-316-3356, any time day or night, 7 days a week. Phone payments are processed through Western Union, so there is a $4.95 fee for this service.
Questions About Your Billing Statement or Account?
Customers can find Rate and Tariff information on the official Piedmont Natural Gas website. Either the customer can enter the state, year and month for up-to-date information or view general information for their state. Customer service can answer questions about specific fees, including late payment fees and returned payment fees at 1-800-752-7504.
How The Penalty Fees Work
There will be late fees, based on a percentage of your bill, added to your account balance if a payment is made past the due date. There will also be fees associated with reconnecting your service, should it be terminated due to non-payment. For more information about the specifics of these fees, contact customer service at: 1-800-752-7504.
I Can’t Make A Payment
If you cannot make your payment, the most important thing you can do is call customer service, or visit your online account as soon as you realize you will not meet the due date. This will allow you to create a payment arrangement, to either make a partial payment or to extend the due date for this particular billing cycle so that you may keep your services on. Another option available to customers that can’t pay your Piedmont Natural Gas bill is LIHEAP home energy assistance program. This federally-funded program provides assistance so customers can pay your past due or current heating or cooling bills. Since LIHEAP funds are only available once per year, we recommend submitting your application early in the year.
Will They Work With Me To Pay My Bill?
Yes, there are several different ways the company will work with you to pay your bill. The first thing to do is start with a payment arrangement, but if it becomes a regular issue for you, then you may want to consider the average billing option where your monthly payment is the same, and is an average of your usage. There are also a variety of agencies and charities that may be able to assist with making the payments. Contact customer service to learn more about these programs and whether or not you may be eligible.