What to Do When You Can’t Pay Your PNC Bill
PNC is a personal, business and corporate bank. The bank offers bill pay services to all customers at no charge. If you have an account with PNC, you can sign up for online bill pay and online account access via the PNC website. You’ll need the social security number of the person on the account, PNC Visa card number and PNC account number to setup online account access.
How to Pay the Bill
Pay online: PNC customers access online bill pay through their online bank account. You can pay your PNC bill online at https://www.pnc.com/webapp/sec/Homepage.do?siteArea=/pnccorp/PNC/Home/Personal. They can search for local and national billers and add billers to bill pay. Payments are processed as one-time and recurring payments. Recurring payments are sent at the same time weekly, biweekly or monthly, depending on the billing schedule.
Questions About Your Billing Statement or Account?
Have you noticed fees such as overdraft fees or insufficient funds fees added to your account that you do not understand? If this is the case, we suggest you review the PNC customer care page. You can also contact a customer service representative for further details of your PNC billing statement or account by calling 1-866-467-6227.
How the Penalty Fees Work
PNC does not clearly list the fees associated with overdraft and NSF occurrences, but consumer report websites have many consumer responses that give us a pretty good idea of how the company works. According to consumers, PNC is quick to charge overdraft and NSF fees, even if the amount overdrawn is just a few pennies. Many banks will refrain from charging an account if the overdrawn balance is smaller than $5 or $10. One customer reports the PNC overdraft and NSF fee is $31 per occurrence with a maximum of four charges per day.
- Lawsuits over overdraft fees: There are some reports of consumer lawsuits against PNC for unlawful overdraft fees. According to consumers, the bank will report incorrect balances then debit accounts from greatest amount to least amount to create more NSF fees. Ideally, the bank would process payments in the order received or from least to greatest to cover more bills if there is a problem with possible overdraft. There are also reports PNC takes checks before deposits or delays deposit clearing for several days to charge customers additional NSF fees.
I Can’t Make a Payment
PNC is not available to help customers make bill payments. The company will, however, charge NSF fees at the drop of a hat, according to consumers. If the bank appears to be charging unlawful NSF or overdraft fees, contact a lawyer and stop doing business with the bank.
If you are having trouble using online bill pay from PNC, contact customer service at 1-888-762-2265.
Will They Work With Me to Pay My Bill?
From the consumer reports we’ve read, PNC will not work with customers to reverse overdraft or NSF fees. The customer service representatives are known to have a long list of reasons why the customer was charged fees. If you are having trouble with bill payment for utility companies and other companies, contact the customer service department for the company.