What to Do When You Can’t Pay Your PPL Bill
PPL Corporation owns and operates individual electric companies throughout the United States and the United Kingdom. The company provides energy for more than 10 million customers. The company claims to provide high-level, supportive customer service.
How to Pay the Bill
Many of the payment options for PPL customers are available with an online account only. Registering for an online account is free, but the user must have a valid email address.
Pay online: You can pay your PPL bill online at https://selfserv.pplelectric.com/EUSelfServ/login.aspx?ReturnUrl=%2fEUSelfServ%2fSecured%2fOneTimePayment.aspx. You have to sign up for an online PPL account.
Pay automatically: Automatic payments are available to PPL customers with an online account. Customers simply sign up for automatic payments and the total amount due is charged to the account listed at the time of sign-up on the due date each month.
Pay by phone: Credit and debit card payments can be made by phone through Bill Matrix. Bill Matrix can be reached at 1-800-672-2413. There is a service charge added to each transaction. PPL does not receive any portion of the service charge.
Pay in person: Payments for PPL energy bills can be made in person at multiple payment locations. Payment locations are listed on the website and can be viewed by visiting http://www.pplelectric.com/Residential+Customers/Pay+My+Bills/Payment+Locations/. There is a $1 fee maximum allowed at all payment locations.
Pay by mail: Customers can send payments in the envelope provided with their monthly energy bill. If the envelope is not available, please address payments to:
PPL Electric Utilities
PO Box 25239
Lehigh Valley, PA 18002-5239
Questions About Your Billing Statement or Account?
Tariffs are lists of services fees, including late payment fees, residential rates and disconnect fees charged by a utility company. PPL lists all fees on the Tariffs page. Customer service is available to answer any additional questions at 1-800-342-5775.
How the Penalty Fees Work
PPL provides information for late payment fees and security deposits, but there may be additional fees not revealed on the residential website. These fees may include a reconnection fee, disconnection fee, service charges for reconnection and insufficient funds fee for returned payments.
- Late payment fee: A 2% late payment fee is added to all accounts with a balance due after the due date.
- Security deposit: PPL will assess security deposits in some cases. The security deposit will be equal to the projected bill for the next two billing cycles.
I Can’t Make a Payment
PPL payment assistance services are available online through your customer account. If you need help setting up a payment plan you can call customer service at 1-800-358-6623. Customer service is available from 8 a.m. until 5 p.m. weekdays.
- Payment plan: Customers needing help paying an outstanding balance can request a new payment plan, restart an old payment plan and report a payment via the online account maintenance page.
- LIHEAP: Customers that can’t pay your PPL bill will need to know how to qualify for energy assistance with LIHEAP. This federally-funded program assists qualified low-income customers of PPL with your cooling and heating expenses. The application process is open for a limited time, so we recommend filing your application early.
Will They Work With Me to Pay My Bill?
PPL services one of the highest customer loads in the United States. Did the company work with you to resolve your past due balance or were you left with no viable options for payment?