pso bills

PSO Bill

What to Do When You Can’t Pay Your PSO Bill

PSO is an electric company based in Oklahoma. The parent company is AEP, an Ohio based energy company that services 38 states and portions of Canada. The companies currently under the AEP umbrella include:

  • AEP Ohio
  • AEP Texas
  • Appalachian Power (Virginia and West Virginia)
  • AEP Appalachian Power (Tennessee)
  • Indiana Michigan Power
  • Kentucky Power
  • Public Service Company of Oklahoma
  • Southwestern Electric Power Company (Arkansas, Louisiana and east Texas)

How to Pay the Bill

PSO provides several methods for customers to pay your monthly bill. The available services include online bill payments, one-time payments, automatic deductions, in-person payments, phone payments and mail payments.

Pay online: Customers can pay your PSO bill online by visiting https://www.psoklahoma.com/account/bills/Default.aspx. You simply need to register and submit your account information. Online bill payment is free.

Pay one-time: Customers can make a one-time payment on the PSO website. There is a convenience fee of $2.95 assessed to your bill.

Automatic deduction: Customers can pay with an automatic deduction from your checking or savings account.

Pay in person: In person payments can be made by visiting locations across several states. The complete list is available on the PSO website.

Pay by mail: Customers can pay your PSO bill by mailing payments to:

Public Service Company of Oklahoma
P.O. Box 24404
Canton, OH 44701-4404

Or

Public Service Company of Oklahoma
322 Dewalt Ave. SW
Canton, OH 44702

Pay by phone: Call customer service at 1-800-611-0964. You will be assessed a service fee of $2.95 when making a PSO bill payment by phone.

Questions About Your Billing Statement or Account?

When you receive your monthly PSO billing statement or account, do you understand all of the service charges and fees? If you need an explanation, we recommend visiting the PSO Rates and Tariffs page. You can also contact customer service at 1-800-611-0964 for additional information regarding your PSO billing statement or account.

How the Penalty Fees Work

When we spoke to the PSO customer service representative, they did not disclose all of the service charges and fees assessed to your monthly billing statement or account. The fees they disclosed were the late payment fee and the meter testing fee.

  • Late payment – In the event your PSO payment is received past the due date, you are charged 1.5% of the past due amount.
  • Meter testing – If you need your meter tested, PSO charges a fee ranging from $48 to $81.

I Can’t Make a Payment

Are you having a financial hardship and can’t pay your PSO bill? The company is available to help and offers resources so you can pay your bill.

  • Payment extension – Customers can contact customer service at 1-888-216-3523 and request a payment extension. You can call either prior to receiving a disconnection notice or after the disconnection notice arrives.
  • LIHEAP – This federally-funded program is available to qualified low-income customers. You will need to contact customer service or your local National Energy Assistance Referral Project (NEAR) for information on how to apply at 1-866-674-6327.

Will They Work With Me to Pay My Bill?

When you needed assistance paying your PSO bill, did the company help? We want to hear from customers just like you. Share your experiences below.

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5 Comments on “PSO Bill
  1. I am a single mother NOT getting child support. I work a full time job and a part time job to make ends meet. I went to Department of Human Services in Tulsa, OK to apply for LiHEAP for help with my utilities. I was told I make to much but if I was not working they would be able to help me with my utilities plus food stamps. I did not ask for food stamps. Just need help during the winter with my utilities.I can not take time off from work to stand in line at the salvation army for assistance; that’s if they have the funds to give. So much for a federal program helping people that DO WORK. And PSO payment extension plan is a joke. The reason people set up a payment plan is because they are having trouble. If you are ONE DAY LATE, sorry…..pay your full amount or your power will be turned off. And they did!!!!

  2. Its so wrong they pso knocked ou many different tvs the wii vcr started fire and the dvd player when a ballast went out on a transforme shooting elec in reverse reverting energy r effecting not just our home our neighbors too. Was promised a claim form Not. I OWN yetmy neighhbors rents endind result aftet contacting them was told Not our fault it was a ballast in a transformer yet contacted the suggested power reg. On bottom of bill guess what Aep pso sponsors the org. THEY ASKED ME WHAT DID PSO SAY OXYMORAN TO FAIRNESS. Leave it to the Good ole Boy syndrome that keeps us in a fog for wash mine and itgeirs to keep them dirty ;you know those low income idiots we can push around ending result neighbor has receivef 3000.+ me 0 not one cent off our bilo. The folly of beleiving right and whats is wrong So if this happens to you hopefully you get a pso rep in your house and get that claim form dont let them go.

  3. I am on disability and have COPD which requires oxygen provided by an electric home concentrator. I have a total electric home and my bill runs over $400. a month. I live on 1703.00 a month and my mortgage payment is 1000.00 a month. I have tried to discuss my difficulty in making such high electric payments with PSO several times, my electricity has been shut off a couple of times because I couldn’t pay my bill. This was done without regard to my need for oxygen to maintain my life. With this kind of “help” I can die. Their help is nonexistent.

    • I understand your frustration. My daughter has a lung condition and needs medical equipment for her. Even had medical certificates on her account. Lost $20,000 a year in December due to a layoff. Our electric has been off 4 days and I don’t see any end in sight. I’ve tried everywhere to get assistance and none available. Credits too bad to get loans. I’m not trying to skirt my bill just a little short term assistance is all my family is asking.

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