What to Do When You Can’t Pay Your Reliant Energy Bill
Reliant Energy is part of the NRG Energy electric company. Service is provided for more than one million customers in Texas, including residential, government and business accounts. Reliant Energy believes in:
- Connection with the community
- Alternative, innovative energy solutions
- Exemplary customer service
How to Pay the Bill
Pay online: Customers with an online account with Reliant Energy can pay your Reliant Energy bill online via https://www.reliant.com/en_US/Page/Manage/Public/ocs_myaccount_logon_page.jsp?&msg_code=logon_required|browser_support. The service allows customers to post payment in just a few moments. You need your account number and identification (social security number or driver’s license) to setup an account.
Pay by phone: Customers can call 1-713-207-7777 or 1-866-222-7100 to make a payment by phone. There is no fee listed for this service. Phone payments by credit card or bank account are accepted.
Pay in-person: Reliant Energy offers a payment location service for customers to pinpoint the nearest payment location.
Pay by mail (standard): If you mail payment with plenty of time for processing, use the main Reliant Energy address:
PO Box 650475
Dallas, TX 75265-0475
Pay by mail (overnight): Overnight payments need to be processed at a different location than standard mail payments. Send overnight payments to:
1501 N Plano Rd
Richardson, TX 75081
Questions About Your Billing Statement or Account?
Information on rate plans, billing and online services is available in the FAQs section on the Reliant Energy website. Specific information about fees is available from customer service at 1-866-222-7100.
How the Penalty Fees Work
Reliant Energy does not reveal penalty fees associated with late payments or disconnected service, but we did find customer complaints about such fees. According to several customers, Reliant Energy charges:
- Disconnect Notice Fee: $25 for each time the company sends a disconnect notice.
Other penalty fees charged by Reliant Energy may include:
- Late payment fees
- Disconnect/Reconnect fees
- Returned check fees
I Can’t Make a Payment
Reliant Energy offers various energy options for limited energy bills. When customers get behind on electric bill payment, customer service suggests calling immediately for information on payment options. Due to the possible disconnection notice fee of $25, it is best to call customer service at 1-866-222-7100 before receiving a disconnect notice.
Payment plan: Reliant Energy will work with customers to set up a payment plan for past due bills. Customers must call to set up the plan as online payment plans are not available from the electric company.
LIHEAP is a federal program for low-income families needing help with heating and cooling costs. Learn how to qualify for energy assistance with LIHEAP today.
Will They Work With Me to Pay My Bill?
Reliant has mixed customer reviews online. Some customers have excellent stories regarding Reliant working with them to pay off past due balances and other customers claim the company is all about fees and penalties. What is your experience?