What to Do When You Can’t Pay Your Rocky Mountain Power Bill
Rocky Mountain Power is an electric company operating under the PacificCorp umbrella. Rocky Mountain is a sister company with Pacific Power. Customers in Utah, Wyoming and Idaho receive electricity from the company. The official website offers information on:
- Employment with Rocky Mountain Power
- Online customer service
- Account management
- Energy savings
How to Pay the Bill
Pay online: All customers need is an online account to pay your Rocky Mountain Power bill online at https://www.rockymountainpower.net/wum/signin.wcssn.html?cams_login_config=http&cams_original_url=https%3A%2F%2Fwww.rockymountainpower.net%2Fya%2Fobp.wcss.html&cams_security_domain=system. New users will need access to a current bill to sign up for online account access.
Pay by phone: Customers wishing to make payment by phone can do so through Western Union. There is a fee of $2.80 per payment and customers can pay a maximum of $600 per transaction. Call 1-800-672-2405 for Western Union phone payments.
Pay in-person: In-person payment centers are located in Idaho, Wyoming and Utah. Customers can search for approved payment locations on the Rocky Mountain Power website.
Pay by mail: Payments by mail are accepted in check and money order form. Customers should never send cash through the mail as Rocky Mountain Power cannot guarantee cash payments will be received intact. Mail payments to:
Rocky Mountain Power
1033 NE 6th Ave
Portland, OR 97256-0001
Questions About Your Billing Statement or Account?
Rocky Mountain Power serves Utah, Wyoming and Idaho. Current rates, service fees and customer account fees are listed on the Consumer Rights for Residents page. Simply choose your state and view fee information. Custoer service can answer additional questions at 1-888-221-7070.
How the Penalty Fees Work
Rocky Mountain Power charges the following fees:
- Late payment fee
- Security deposit
- Returned check fee
- Disconnect/Reconnect fee
The rates for these fees are published in Schedule 300, according to the tariffs document on the official website. The Schedule 300 document does not appear to be available online and customer service would not comment on any fees.
I Can’t Make a Payment
Customers having trouble making a payment should contact 1-888-221-7070 immediately to set up a payment plan. Payment plans are available to most customers. Some accounts may be denied a payment plan if the account holder has broken payment plans in the past. Other sources of energy assistance include:
- HEAT – Oregon
- Bill Discount – Oregon
- Lend A Hand – Oregon and Idaho
- Energy Share of Wyoming
Federal assistance may be available in your area. Contact your local Department of Health and Human Services for complete information on energy assistance programs and access to applications for assistance.
LIHEAP: If you need help paying your heating and cooling bills, the LIHEAP Home Energy Assistance Program is there to help. You must apply for aid and prove financial need before receiving benefits.
Will They Work With Me to Pay My Bill?
Our visitors are always leaving fantastic information for other customers. Do you have personal experience with Rocky Mountain Power? Let us know how the company really works with late payment arrangements and other financial help.