What to Do When You Can’t Pay Your Salt River Project Bill
The Salt River Project electric company and water company services nearly one million customers in and around Phoenix, Arizona. The company support solar power production and alternative energy programs.
How to Pay the Bill
Pay online: Customers have various options if you want to pay your Salt River Project bill online. Visit https://secure.srpnet.com/echex/htm/form.asp?lang=eng&type=pwr&com=0 to make payment.
Pay your business electric bill by visiting https://secure.srpnet.com/echex/htm/form.asp?lang=eng&type=wtr.
Pay in-person: Payment locations are available throughout the Phoenix area.
- Tempe – 1521 Project Drive in Tempe, AZ
- East Valley – 7050 East University in Mesa, AZ
- Pinal County – 3735 East Combs Avenue in Queen Creek, AZ
- West Valley – 221 North 79th Avenue in Tolleson, AZ
Pay by mail (residential and business): Salt River Project customers wishing to make payment by mail should send payments to:
PO Box 80062
Prescott, AZ 86304-8062
Pay by mail (irrigation): Send irrigation payments to:
Water Accounting, SSW302
PO Box 52149
Phoenix, AZ 85072-2149
Questions About Your Billing Statement or Account?
Information on deposits, residential rates and service fees are available in the FAQs section of the Salt River Project website. Customers can call 1-602-236-8888 for more information.
How the Penalty Fees Work
Salt River Project charges several fees based on credit rating and account activity.
- Security deposit: The average security deposit for Salt River Project is $275. Some customers may have this fee waived if they have a good credit score.
- Late payment fee: If your account balance is not paid by the due date listed on your bill, Salt River Project will assess a late payment fee. If payment is not made by the 28th day after the due date, the company reserves the right to discontinue service at any time.
- Returned check fee: If check payments processed by a third-party provider are returned, Salt River Project will charge a return check fee. If the customer continues to post insufficient funds, the company will place the account in cash-only status.
I Can’t Make a Payment
- Payment arrangements: Customers must contact customer service to arrange a payment plan before service is disconnected. Customer service advised us that plan arrangements are determined on a case-by-case basis based on previous account activity and total amount due. Contact customer service at 1-800-258-4777.
- Economy Price Plan: Customers meeting certain income guidelines are eligible for a $17 credit per month. The credit adds up to $204 in savings per year. Eligibility requirements are based on gross income per month.
- One person: $1,362
- Two people: $1,839
- Three people: $2,316
- Four people: $2,795
- Five people: $3,272
- Six people: $3,749
- M Power: M Power allows customers to control energy bills and eliminate monthly charges. The program requires a unit to be placed in the home. Customers re-charge the unit with money as needed.
- LIHEAP: LIHEAP home energy assistance program is available for qualified low-income customers of Salt River Project. This program provides federal grant money to customers so you may pay your heating and cooling costs during the months on November and March.
Will They Work With Me to Pay My Bill?
Do you have experience working with Salt River Project to resolve your pas due bill? We would love to hear about your experience.