san-diego-water bills

San Diego Water Bill

What to Do When You Can’t Pay Your San Diego Water Bill

The San Diego Water company is run by the city of San Diego. The water company is constantly trying to reduce waste with:

  • Permanent water waste restrictions
  • Waste No Water film contests
  • Waste No Water events

How to Pay the Bill

San Diego Water offers several options for making your water bill payment.

Pay online: You can pay your San Diego Water bill online via https://customer.sandiego.gov/bdisu/public/frameset_top_html.jsp. There is an old system and a new system. If you have already registered for the old system, you can log-in and make payment through iPay. New customers must register for access to the Public Utilities Customer Portal before making online payment.

Pay by mail: San Diego Water customers can send check and money order payments to:

City of San Diego Public Utilities Department
Customer Care Center
PO Box 129020
San Diego, CA 92112-9020

Pay in-person: In-person payments are accepted at the Public Utilities Department:

  • Civic Center Plaza Building at 1200 3rd Ave in San Diego from 8 a.m. to 5 p.m. Monday – Friday

Pay in-person (Cash Plus): Cash Plus payments are accepted at:

  • 5971 University Ave from 9 a.m. to 6 p.m.

Pay in-person (USA Checks Cashed): USA Checks Cashed payments are accepted at:

  • 1607 Garnet Ave in San Diego from 9 a.m. to 6 p.m.
  • 5071 Federal Blvd in San Diego from 9 a.m. to 6 p.m.
  • 4298 University Ave in San Diego from 8 a.m. to 9 p.m.
  • 936 Highland Ave in National City from 8 a.m. to 9 p.m.
  • 1610 Highland Ave in National City from 9 a.m. to 6 p.m.
  • 201 Broadway in Chula Vista from 8 a.m. to 9 p.m.
  • 521 Sweetwater Rd in Spring Valley from 9 a.m. to 6 p.m.

Questions About Your Billing Statement or Account?

The San Diego County Water Authority attempts to answer customer questions about rates, billing and fees on the Water Rates FAQs page. Customer service is available to answer questions about your bill at 1-858-522-6600.

How the Penalty Fees Work

  • Security deposit: Most new customer accounts require a security deposit paid to the city of San Diego before water service is started. The deposit amount is based on previous usage at the address where service is started. If you are transferring service from one San Diego Water location to another and have 12 months of positive payments, security deposits may be waived.
  • Returned check fee: $25 per returned check.
  • Non-payment fee: $30 per instance.
  • Restoration of service after disconnection: $25 per instance.

I Can’t Make a Payment

  • Extensions: Extensions are granted by the San Diego Water customer service department if there is a health condition or water is required for other safety reasons. Call customer service at 1-619-515-3500 for information on extensions.
  • Deferred payments: Payments can be deferred for up to 12 months via customer service. If payments are not made in full by the 12th month, the account may be placed in collection with the city treasurer.

Will They Work With Me to Pay My Bill?

Do you have experience with San Diego Water? Tell us how the company worked with your past due bill.

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13 Comments on “San Diego Water Bill
  1. We cannot pay without an amount. We would like to receive a
    notice in our mail as before, then we will pay it! Thanks…….

  2. I have moved and need the bill to 575 So Canosa Ct. Denver,Co. 80219 for 2383 Caminito Agrado San Diego,Ca.92107 Thank you. Vic lackman

  3. Tried to use password you sent but it was rejected. Trying to sign up for concurrent payments. Just put me back on paper bill payment.

  4. I just tried to pay my bill on-line and it doesn’t recognize my UserID or my password. I have no record of having changing either one recently. To try to re-set them, I need my account number, which I don’t have, because it doesn’t print on the on-line bill payment receipts. Can someone e-mail or call me to fix my on-line payment account so I can pay my bill?!

  5. I can not access my account with the password I set up in 2011 when I had my account opened.I called and you never called me back. I am on automatic payments. I do not have my account number.
    Please reply.
    Sandra

  6. I would like to receive a regular bill on the mail because I have limited access on the internet. Please go back on the old way by sending the bill thru our mail. Thank you.

  7. My Water and Wastewater Services is addressed to:
    Judy & Edward Baxter

    My late wife, Judy Baxter, died 27 July 2012. What must I do to have the billing addressed to just me?

    Respectfully
    Edward Baxter

  8. I am worried that i have not received a bill from you for some time. I am afraid that we have missed a payment. What should we do? Del Evans

  9. My Dad is in ICU at the VA hospital…my step-mother lost her purse…had to cancel credit cards…Dad said water payment comes directly out of cc…I need to have someone call me please…need to give new cc #…it’s Jerry Fletcher……Kristi Broadway…I’m here from Texas trying to make sure everything works out all right…thanks tons for your help!!!

  10. Roommate moved and never paid bill for 3 years. I never a saw bill or notice saying that it would be cut off or even that it was. I found out by truning on the water. TO my surprise, no water came out. Now 3 weeks no water because you won’t work with my situation. I offered large down payment and the rest in payment plan and you denied me. NOT happy.

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