What to Do When You Can’t Pay Your Sawnee Electric Bill
Sawnee Electric is an electric company serving customers in and around Cumming, Georgia. The company is a cooperative, so all residents supplied energy by Sawnee Electric are members of the cooperative. Membership dues may apply. Customers can contact the service department for Sawnee Electric through various means, including online live chat with a customer service representative.
How to Pay the Bill
Sawnee Electric bill pay options are clearly outlined on the official website. Customer service representatives are available from 7 a.m. until 9 p.m. Monday to Friday and 8 a.m. to 5 p.m. on Saturday to answer member questions.
Pay online: You can pay your Sawnee Electric bill online at https://ebill.sawnee.com/css. You will need to register for online account access to pay your bill. The service also allows delivery of e-bills to reduce cost and environmental impact of paper billing.
Pay by mail: Personal check and money order payments can be sent to the mailing address for Sawnee Electric.
PO Box 266
Cumming, GA 30028-0266
Pay by phone: Customer service representatives are available to speak with you about your account and accept payments at 1-770-887-2363.
Questions About Your Billing Statement or Account?
We didn’t find a FAQs section explaining the fees and charges associated with Sawnee Electric. There is a general FAQs section, however. There are several Rate Schedules detailing late payment fees, residential service rates and other charges. Customer service is available at 1-800-635-9131.
How the Penalty Fees Work
If you can’t pay your bill by the due date you need to contact customer service. A late fee will be applied to your account if payment is not received within 10 days if you do not contact customer service.
- Late payment fee: Sawnee Electric charges the greater of $15 or 1.5% of the past due balance as a late payment fee. If the account remains in late status into future months, a charge of 1.5% per month will apply.
- Returned check fee: Customers must pay a returned check fee of $30 per instance. A late payment fee may apply to the account if payment is returned.
- Reconnect fee: Reconnect fees range from $35 to $225 depending on the situation.
I Can’t Make a Payment
According to the customer service department, online bill payments are not suggested for past due accounts. If your account is facing disconnection, you must contact the customer service department at 1-770-887-2363 during normal customer service business hours. The customer service representative will talk with you about payment plan options and may give you contact information for local utility assistance programs to help relieve utility costs. If you don’t contact the customer service department, Sawnee Electric does not guarantee the online payment will be processed before service is disconnected.
Some customers may qualify for LIHEAP assistance. The LIHEAP Program is funded by the federal government and requires applicants meet financial guidelines before receiving support. Learn how to qualify for energy assistance with LIHEAP.
Will They Work With Me to Pay My Bill?
Do you have experience with Sawnee Electric? We’d love to hear how the company worked with you to take care of your past due balance and prevent service interruption.