sce&g bills

SCE&G Bill

What to Do When You Can’t Pay Your SCE&G Bill

SCE&G (South Carolina Electric and Gas) is a utility company that services more than 314,000 natural gas customers and 661,000 customers in southern and central South Carolina. The company is a subsidiary of Fortune 500 company SCANA. SCE&G supplies energy for commercial industries, businesses and residential establishments. With a strong foothold in the community, SCE&G looks after the customers first.

How to Pay the Bill

SCE&G provides several ways for customers to pay your bill. The available methods include online payments, automatic deductions, payments by mail, payments by phone, payments in person and payments at third-party locations.

Pay online: Customers can pay your SCE&G bill online by visiting https://secure.sceg.com/ecs/ecsRegister/RegisterNewUser.aspx. Acceptable methods of payment include credit cards, debit cards and electronic checks.

Pay in person: Customers can pay your SCE&G bill by visiting one of many convenient locations throughout the state. SCE&G provides the locations on the website. You can make credit card, debit card, check and cash payments in person.

Pay by phone: Customers can pay your SCE&G bill by calling 1-800-450-9160. The service is available through BillMatrix. A $3.50 convenience fee is added to your SCE&G bill payment.

Pay by mail: Customers can pay your SCE&G bill by sending payments to:

SCE&G
P.O. Box 100255
Columbia, SC 29202-3255

Third-party location: Customers can pay your SCE&G bill at third-party locations. SCE&G provides the complete list on the main website. Third-party locations charge a convenience fee when you make payments.

Automatic deductions: Customers can pay your SCE&G bill by having the funds automatically deducted from your checking or savings account. The service is free for residential customers.

Questions About Your Billing Statement or Account?

When your bill arrives you may find fees and charges that are unfamiliar. SCE&G explains common fees in the FAQs section. Specific topics include gas rates, electric rates and eWNA rates. More in depth answers are available from customer service at 1-800-815-0083.

How the Penalty Fees Work

We spoke to a knowledgeable customer service representative and they explained SCE&G charges fee to all customers. Not all of the fees are recurring, in fact, the majority of the fees charges occur on a one-time basis. The fees include reconnection fees, late payment fees, returned check fees and security deposits.

  • Reconnection – If service is terminated, SCE&G charges you a fee of $25 to reconnect your service. This fee is in addition to any late payments and past due charges assessed to your account.
  • Late payment – In the event your pay your SCE&G bill past the established due date, SCE&G charges you a fee of 1.5% of the past due amount.
  • Security deposit – The amount of the security deposit depends on the creditworthiness of the customer. The maximum amount SCE&G charge is equivalent to the average of two months worth of service.

I Can’t Make a Payment

When customers can’t pay your SCE&G bill, the company offers several assistance programs and resources. The main resource is payment assistance. Customers must call 1-800-251-7234 prior to receiving a termination notice and speak to a customer representative about available payment plans. Additional resources include:

  • Help for the Hearing Impaired
  • White Cross Program
  • Project Share
  • Assistance Agencies

South Carolina participates in the LIHEAP program. LIHEAP is a low-income energy assistance program funded by the federal government. You can learn more about how to qualify for energy assistance with LIHEAP today.

Will They Work With Me to Pay My Bill?

What was your experience dealing with SCE&G? Did the company assist your when your needed help paying your bill? Sound off and leave us a comment below.

13 Comments on “SCE&G Bill
  1. My name is Rene’ Ford. I am trying to get assistance to pay my bill. It is due to be cut off immediately! My financial situation is so dire that my cell phone has been cut off and I cannot even call to talk to someone! I do not have the gas to go to a location because I live to far out. I am on the defferred plan so I cant get and extension anyway. What can I do???I lost my job in June off last year because I have a animal rescue and was saving a dog off death row and was fired for being late. I have ten years of college education and cannot get a job. Please have some contact me by email!! PLEASE THANK YOU! LISA RENE FORD

  2. I think that it criminal that SCE & G has been allowed to have the highest utility cost in the south. I guess it certainly pays to grease the hands of the lobbyist and politician. We are in one of the states with very low wages. How can this be justified. There should be a federal investigation, into SCE&G before every one here starve to death. Choose life or light

  3. You have an elderly lady with SCE&G power….Her power has been cut off because she was using small electric heaters to heat her home, thinking it would cost less. Instead she ended up with a $700.00 electric bill…..I am looking for an assistant program of some sort with your company to help her pay this bill. I was surprised to know that SCE&G would cut off and elderly person’s electricity when we have had the unusual temperatures we have had here lately. Can you please give me some suggestions or is there anything the company can do to get her power back during these temperatures. She also has a small pet she is taking care of….It is just the two of them…. Thank you for your consideration in this matter.

  4. My cooling system, and refrigerator is broken . I need help I can’t pay my gas bill and get these things repaired. Please help any resources or information will help. We need the air.

  5. My payment is due but I get paid 2 days after. Is it possible the security deposit I made can be used to pay it so I won’t be disconnected.

  6. I lost my job due to illness last year. My daughter was working 2 jobs and she was able to
    hold down the house hold until June 2015 and that is when my cable/phone/wifi was
    cut off. Then my car broke down and she decided to get
    a job with more pay but with no money to get the car
    fixed she had to go back to one of her old jobs, not telling
    me anything the financial hole got bigger until Feb.9,2016 we
    got our lights cut off. I just used my food stamps and
    I have no way to save the food. If she would told me
    what was going I could have found gelp until my disabily
    case is started but if I don’t know how can I seek help .I
    contacted my lawyer and with the help of God rverything
    will be alright. Praise his name.

  7. hello. I’m Curtis Haynes with 150$ deposit to start
    I really need assistance here. ive been having major heart issues that have become very sever the past 2 + years. I live on disability from private insurance at this time. I have no health insurance, recently divorced so I have child support payment. my debt from medical only is unreal and to lose service without being prepared could be fatal for me. also I am required to have proper living quarters for my children visitation.. please respond and thank you or your time

  8. I wonder if they even read any of these comments…this is really sad.Of course its about par for South Carolina, who is more concerned about spending millions on building stadiums and billions on fixing potholes, in the meantime we are dying because our Cry’s for help
    falls on deaf ears.

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