What to Do When You Can’t Pay Your Shell Bill
Shell is a gas company offering gift and gas credit cards for retail gas purchases. Customers can find all the information they need to make a payment on the official website, but there are no programs available for customers having trouble making payments. Credit card companies are in the business of interest. The later your payments arrive, the more interest they charge and the more profit they make. Customers having trouble making a Shell credit card payment should contact customer service immediately.
How to Pay the Bill
Shell offers multiple credit cards. With multiple cards come multiple payment options.
Phone payment Shell $aver: Contact 1-877-278-0083 if you have a Shell $aver card. Customer service is available for questions and payment.
Phone payment Shell card: Contact 1-800-331-3703 to make payment by phone.
Phone payment Shell Mastercard: 1-866-743-5562 to make payment by phone.
Online payment Shell card: You can pay your Shell bill online at https://www.accountonline.com/cards/svc/Login.do?siteId=SHELLCREDITCARD if you have a Shell card. This card does NOT have a Mastercard logo.
Online payment Shell Mastercard: You can pay your Shell bill online at https://www.accountonline.com/cards/svc/Login.do?siteId=SHELLCREDITCARD&NEXT_SCREEN=/AccountSummary&langId=EN if you have a Shell Mastercard.
Mail payments Shell card: Customers can send money order and personal check payments to the following addresses.
Shell Card Payment Processing
PO Box 183018
Columbus, OH 43218-3018
Mail payments Shell Mastercard: The Shell Mastercard is serviced by CitiCorp.
CitiCorp Data Services
Attn: Payment Mail Opening
111 Sylvan Ave
Englewood Cliffs, NJ 07632
Questions About Your Billing Statement or Account?
If you have questions about extra card fees, cash advance fees or online account fees, visit the Shell Credit FAQs. Call 1-800-331-3703 to reach customer service.
How the Penalty Fees Work
Penalty fees associated with Shell cards may differ between accounts. Corporate and fleet cards will likely have different terms and conditions than customer cards. If you hold a corporate or fleet card, the terms and conditions are listed on the application page for your particular card.
- Late payment fee: Up to $35
- Returned payment fee: Up to $35
- Minimum interest charge: $2
- Cash advance fee: $10 or 5% of the total cash advance
- APR: 24.99% on purchases and 29.95% on cash advances
I Can’t Make a Payment
As soon as you find out you are in financial trouble, contact the customer service help desk. The general customer service phone number is 1-888-467-4355. This department should have contact information for your card services department. Credit card companies profit from your financial troubles, so waiting or dodging calls about a late Shell bill is exactly what the company wants consumers to do.
Will They Work With Me to Pay My Bill?
We’d love to hear from Shell customers about past due bill experiences. Some credit card companies are willing to work with customers having temporary financial trouble and other companies just leave consumers with late charges and huge interest charges. Shell credit cards carry an extremely high interest rate, which can balloon balances out of control quickly.