What to Do When You Can’t Pay Your Southern Electric Bill
Southern Electric is an electric company that provides services to customers in the United Kingdom. The company is one of the largest providers of renewable energy. Southern Electric also provides additional services other than natural gas and electricity. The company also offers phone and broadband services.
How to Pay the Bill
Pay online: Customers can pay your Southern Electric bill online by visiting https://www.southern-electric.co.uk/Login/. This service is free. You will need to enter you account information on the customer account page.
Pay by phone: You can make a Southern Electric bill payment by calling customer service at 0845-704-5038.
Automatic deduction: Customers that do not want to worry about your Southern Electric bill payment arriving late can sign up for automatic deduction. The funds are deducted from your checking or savings account on the due date or a date of your choosing.
Questions About Your Billing Statement or Account?
On a monthly basis, do you understand all of the service charges or fees on your Southern Electric billing statement or account? If you need the charges explained in detail, we recommend you visit the Southern Electric Customer Resource page. You can also contact customer service at 0845-704-5038.
How the Penalty Fees Work
When we contacted customer service, they explained that Southern Electric charges customers fees and service charges on a monthly and on a non-recurring basis. Although they only discussed two charges, they explained the company charges connection, reconnection and disconnections charges as well.
Late payment – The amount assessed to your account is equal to 4% of the past due amount.
Security deposit – This amount varies, depending on the credit history of the customer. Another condition of paying a security deposit is your failure to make a timely bill payment.
I Can’t Make a Payment
You do not plan or anticipate having a financial hardship and not pay your Southern Electric bill. The company has programs available to customers that can’t pay your bill.
- Payment arrangement – Customers that can’t pay your bill are encouraged to call customer service at 0845-704-5038 and seek a payment arrangement. The amount will fit your monthly budget.
- Pay as You Go – This service allows you to make weekly payments on your past due amount, and then continue paying your current balance on-time.
- Fuel Direct – This government program provides assistance to qualified customers. The fund is set-up specifically for customers in a financial crisis.
- Careline – Southern Electric will not terminate the service of customers currently enrolled in this program. To qualify, you must meet certain income, age and household guidelines.
Will They Work With Me to Pay My Bill?
Did Southern Electric help you when you were in a financial crisis? Did the company help you pay your bill? We want to hear your experiences dealing with the company. Share your thoughts below.