What to Do When You Can’t Pay Your Southern Water Bill
Southern Water has a strong foothold in the England. The water company currently supplies 576 liters of water to more than 2 million customers in Isle of Wight, Hampshire, Kent and Sussex.
How to Pay the Bill
Pay online: Customers can pay your Southern Water bill online by visiting https://www.santanderbillpayment.co.uk/scripts/index.asp. You will not incur any additional service charges for making a payment online.
Automatic deduction: You can have the security of paying your Southern Water bill on-time by having the funds deducted directly from your checking or savings account.
Pay by phone: Customers can contact customer service at 0845-272-0745 or 0845-270-1508 to pay your Southern Water bill by phone.
Pay at your bank: Customers of National Westminster Bank can pay your Southern Water bill at various locations. You are not charged any additional convenience fees for making a payment at the bank.
Pay by mail: You can send your Southern Water bill payment to:
P.O. Box 41
Third-party locations: You can also pay your Southern Water bill payment at third-party locations such as the Post Office or PayPoint.
Questions About Your Billing Statement or Account?
Although utility companies should provide information about the monthly service charges and fees on your billing statement or account, this does not always happen. If you need the charges explained, we suggest your visit the Southern Water Customer Care page. For additional information about your billing statement or account, we suggest contacting customer service at0845-272-0745.
How the Penalty Fees Work
When we contacted a customer service representative at Southern Water, they were helpful, but did not provide information regarding service charges and fees. The only fees discussed were the standard monthly charges. We can gather that Southern Water charges late payment fees, connection/reconnection fees and possibly a security deposit.
- Drainage charge – £22
- Water charge – £32
- Court costs – When payments continue to remain unpaid, Southern Water charges a £80 fee.
I Can’t Make a Payment
When you are facing a financial crisis, Southern Water provides programs and services designed to assist. The following are options for customers that can’t pay your monthly bill.
- Payment plan – If you encounter a financial crisis and can’t pay your bill, Southern Water will set-up an alternative payment agreement that fits your monthly budget. Simply contact customer service at 0845-272-0745 to apply for the plan.
- Citizens Advice Bureau
- National Debtline
- Southern Water Charitable Trust Fund
- Department of Work and Pensions
- Southern Water NewStart Scheme
Will They Work With Me to Pay My Bill?
When you needed assistance the most during your financial hardship, did Southern Water help you pay your bill? Several online forums state the company stands behind customers. We want to hear from customers just like you. Share your positive or negative experiences by leaving us acomment.