What to Do When You Can’t Pay Your Sprint Bill
Sprint is one of the top cell phone companies in the United States. Sprint offers traditional cell phones and smartphones, including Nextel phones and walkie-talkies. Sprint offers accounts to both consumers and businesses.
How to Pay the Bill
There are four main options when it comes to paying your Sprint bill. The fastest of these options is online payment.
Pay online: You can register for online account access on the Sprint website. Once registered, you can pay your Sprint bill online at https://mysprint.sprint.com/mysprint/pages/sl/global/login.jsp?targetPage=HTTP%3A%2F%2Fmysprint.sprint.com%2Fmysprint%2Fpages%2Fsecure%2Fmyaccount%2FlandingPage.jsp%3FINTNAV%3DLEG%3AHE%3AMyAcct.
Pay by cell phone: Dial *3 from your cell phone to make a payment.
Pay by mail: Personal check and money order statements should include the account number associated with the cell phone. Send mail payments to:
PO Box 660075
Dallas, TX 75266-0075
Pay in store: Customers can visit a local Sprint store to make payment on their Sprint account. Not all cell phone stores accept cash payments and some that accept cash payments cannot provide change.
Pay Sprint With Billfloat
If you have an account with them, Billfloat will pay your bill and give you a 30-day extension to repay the debt.
Questions About Your Billing Statement or Account?
Understanding your Sprint bill is important when trying to control expenses. Customers can read the Billing FAQs section for information on taxes, fees, credits and adjustments that may appear on their cell phone bill. The customer service phone number is 1-800-211-4727 for Sprint phones and 1-800-639-6111 for Nextel phones.
How the Penalty Fees Work
Sprint charges penalty fees to accounts when payments are past due or when payments are returned for insufficient funds.
- Late payment fee: Highest percentage of the past due balance allowed by law in your state. Percentage will vary.
- Early termination fee: Up to $350 for smartphones and advanced devices (per line). Up to $200 for traditional talk and text devices (per line).
I Can’t Make a Payment
Sprint offers optional cell phone service. There are no local, state or federal programs designed to help customers pay a Sprint bill. However, some states participate in the Lifeline program that helps customers pay for cell phone service from an approved vendor. Service does not include smartphones or other advanced devices and only small amount of minutes are included per month. The local office of the Department of Health and Human Services can help you apply for the Lifeline program.
For customers who do not qualify for the low-income Lifeline program, Sprint may work with you to place a past due account on a payment plan. Contact customer service for more information. The payment plan may preserve your active account status, but payments will need to be made in addition to current charges.
Will They Work With Me to Pay My Bill?
What’s your Sprint story? Did the company work with you to pay off a past due balance?
Official Statement From Sprint Bill Pay Center:
1) Do you have procedures in place to work with customers who are behind on payments? What are they?
Yes, Sprint does provide a grace period as we make every attempt to notify the customer of any outstanding delinquency/balance on their account and we give them time, depending on each individual customer’s payment history, to remit payment before any interruption to service is made. We recommend customers call us immediately to avoid interruption of their wireless service if they are experiencing any issues with making a payment. In many cases we will work with a customer to customize and set up a temporary plan to resolve an outstanding balance.
2) What are the penalties and fees associated with missing a payment?
When a customer has an outstanding balance on his or her bill that is 30 or more days after the bill due date, a late fee is added to the account. Late fees range from 0% to 5% and vary by state.
3) What is best-case and worst-case non-payment resolution?
We understand that customers may from time to time have unexpected financial challenges that could possibly result in difficulties paying their Sprint bills. That is why we urge customers to call us immediately so that we may work out a payment arrangement. Should customers miss payments and do not contact us immediately so that we can try to work out an agreement to pay, they could face possible service interruption, reconnection fees and late fees. If an account goes severely past due, service can be cancelled (i.e., cellular phone number removed from the account) and the account could be turned over to a collection agency for further collection action, including reporting of the debt to the credit bureaus.
4) Anything else you’d like our readers to know about how your company addresses these concerns.
We offer a number of methods in which customers can remit payment: online, by dialing *3 from their Sprint phone to make an automated payment, or stopping by a Sprint store to make a payment.