What to Do When You Can’t Pay Your StarStream Bill
StarStream is a Wave Broadband company. The cable company provides cable, Internet and phone for both home and business customers. While StarStream email addresses are still accessible, customers must log in to their service account from the Wave Broadband website. The company provides service in Washington, Oregon and California.
How to Pay the Bill
If you want to pay your StarStream or Wave Broadband bill, you have several payment options.
Pay online: The online payment method is the only one available to all StarStream customers in one location. You can pay your StarStream bill online at https://cableanytime.net/Wave/. You will need a PIN to access your account. Call Wave Broadband at 1-866-928-3123 for your PIN.
Pay by mail: When making payment by mail, you must choose the appropriate payment address for your location.
PO Box 34808
Seattle, WA 98124-1808
PO Box 34211
Seattle, WA 98124-1211
PO Box 34633
Seattle, WA 98124-1633
Pay in person: There are in person payment locations available in all three service states.
Questions About Your Billing Statement or Account?
You can review the Billing FAQs to learn more about service provided by StarStream or Wave Broadband. You can also contact the customer service department for more information on service charges and fees at 1-866-928-3123.
How the Penalty Fees Work
Penalty fees are charged by companies when customers don’t pay bills on-time. While no penalty fees are listed on the StarStream or Wave Broadband website, there is reference to late payment fees and service interruption if bills are not paid by the due date. Typically, these fees are different based on the state where service is provided. You may also be charged:
- Returned payment fees
- Disconnect fees
- Reconnect fees
- Collection charges
If you were given a Terms and Conditions paper when you signed up for StarStream service, the penalty fees may be listed on that document.
I Can’t Make a Payment
Your payment is due on the date listed on your bill or you could face penalty fees and service interruption. Customers are encouraged to contact the billing department at 1-866-928-3123 if payment will not be sent by the due date. Customer service may have access to in-house programs for past due accounts. Information on any programs available from StarStream or Wave Broadband is not listed on the official website.
Will They Work With Me to Pay My Bill?
Tell us your story about Wave Broadband or StarStream. Did the company work with you to pay off your overdue balance without facing huge fees and service interruption?