What to Do When You Can’t Pay Your Suburban Propane Bill
Suburban Propane is a distributor and marketer of fuel oil, refined fuels and propane. The gas company works with deregulated states to market electricity and natural gas services. Suburban Propane currently provides services to more than 800,000 customers in 300 locations throughout the United States.
How to Pay the Bill
Suburban Propane offers several ways for customers to pay your bill, including, online payments, payments by mail, phone payments and automatic deductions.
Pay online: Customers can pay your Suburban Propane bill online by visiting https://secure4.billerweb.com/sbp/inetSrv. You have the ability to make payments using your credit card or debit card. Suburban Propane does not charge customers a convenience fee with online payments.
Pay by mail: Customers can pay your Suburban Propane bill by sending payments to:
One Suburban Plaza
250 Route 10 West
P.O. Box 206
Whippany, NJ 07981-0206
Pay by phone: Customers can pay your Suburban Propane bill by calling customers service at 1-800-776-7263. You have the ability to make payments using your credit card or debit card.
Automatic payment: Customers can pay your Suburban Propane bill by having funds automatically deducted from your checking or saving account. Suburban Propane does not charge a convenience fee with automatic deductions.
Questions About Your Billing Statement or Account?
You can view information on regulatory fees, tank rental fees and transportation surcharges via the Fees and Charges FAQs. Customer service representatives are available at 1-800-776-7263.
How the Penalty Fees Work
Suburban Propane charges fees for services as well as monthly and non-recurring fees. The monthly fees include regulatory fees, tank rental, transportation fees, restocking fees and close out fees. The monthly fees can increase depending upon the fluctuating price of fuel. The non-recurring fees include late payment fees, security deposits and returned check fees.
- Late payment – In the event Suburban Propane receives your payment past the due date, they charge customers a fee of 1.5% of the past due amount per month. Your service is terminated If the past due amount remains unpaid.
- Returned check – When your financial institution returns payment from insufficient funds, Suburban Propane charges a fee of $30 per instance.
- Regulatory fees – assessed to remain compliant with Federal regulations.
- Tank rental – covers the cost of the tank placed at the customers home.
- Transportation – covers the cost of transporting fuel from location to location.
- Restocking fee – This fee covers the cost of labor.
- Closeout fee – covers the cost of terminating a customer’s account.
I Can’t Make a Payment
Suburban Propane offers programs for customers that can’t pay your bill. The company realizes that financial hardships happen at a moment’s notice, so they are willing to work with each individual customer regarding your unique needs.
- Budget payment plan – Customers that can’t pay your Suburban Propane bill have the ability to set up past due amounts on a budget payment plan. The past due amount is divided into 12 equal monthly payments.
- Community Action Agencies – Suburban Propane provided us with information regarding Community Action Agencies. These services provide financial assistance in order to help customers pay your Suburban Propane bill. The list of agencies is available on the Suburban Propane website.
- LIHEAP Home Energy Assistance Program – Qualifying families can apply for LIHEAP assistance through the local Department of Health and Human Services. LIHEAP helps low-income families with heating and cooling costs.
Will They Work With Me to Pay My Bill?
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