What To Do When You Can’t Pay Your Surewest Bill
SureWest is a cable company providing services to Sacramento, California; Kansas City, Kansas, and Kansas City, Missouri. They offer digital TV, digital telephone, and high-speed Internet services, individually and in bundles. Pricing for bundles may increase after a promotional period.
How To Pay The Bill
SureWest provides multiple options for paying your bill (online, by phone, by mail, and in person) and allows you to receive to receive a paper copy of your bill or an electronic version of the bill. You can elect to make a one-time payment, or to setup automatic recurring payments.
To pay your bill over the phone:In Sacramento, call customer service at: 1-913-322-9878. In Kansas City, call customer service at: 1-916-780-8000
To pay your bill by mail:Use the mailing address for your billing area.
P.O. Box 30697
Los Angeles, CA 90030-0697
P.O. Box 414500
Kansas City, MO 64141-4500
To pay your bill in person: visit one of the following locations during business hours, or drop the payment in the dropbox.
Town & Country Shopping Mall:
2805-2 Marconi Ave.
8150 Industrial Ave.
9766 Waterman Road
Elk Grove, CA
Kansas City Region:
1485 West 95th Street
Lenexa, KS 66215
Questions About Your Billing Statement or Account?
Surewest provides cable, Internet and phone services to customers in Sacramento and Kansas City. Fees differ in each location. Customers can use the customer support pages associated with their location to learn more about fees, billing and online services. Surewest Support in Sacramento offers more detailed support information than Surewest Support in Kansas City. Customer service is available to answer detailed questions at 1-916-780-8000 in Sacramento and 1-913-322-9878 in Kansas City.
How The Penalty Fees Work
SureWest will charge a late fee if your payment is not made by the due date listed on the bill. The amount of the late fee will be determined by the services you have. There will be a fee charged on returned payments. If you are turned off for non payment and do not return the equipment in a timely manner, you will be charged for it accordingly.
I Can’t Make A Payment
If you cannot make a SureWest payment, you will need to call customer service for your service area and see if there is anything they are willing to do. We were not able to contact anyone who could provide answers to our questions, so we do not believe they offer any sort of payment arrangement. You will have a small grace period before your services will be turned off for non-payment, but it will not be long.
Will They Work With Me To Pay My Bill?
Generally speaking, there are no payment arrangements available if you fall behind on your bill with this company. Do you have any experience in dealing with SureWest and past due bills? Share it with us below, so our readers can learn from it.