What to Do When You Can’t Pay Your Sweetwater Authority Bill
Sweetwater Authority is a water company serving the customers of Chula Vista, California. The company offers customers information on how to pay their bill, the Grass for Cash program and ways to decrease impact on the environment. If customers find they may not be able to make payment by the due date listed on the bill, it is best to contact the customer service department at 1-619-420-1413.
How to Pay the Bill
If you need assistance paying your bill or if your due date is right around the corner, contact the customer service department immediately. Customer service representatives have information on payment plans and the fastest means of paying your bill to avoid late payment fees and service interruption.
Pay online: You can pay your Sweetwater Authority bill online through Official Payments. You must enter the Jurisdiction Code 1547 at https://www.officialpayments.com/index.jsp?JSESSIONID=Ml9Rc6HNZxrKmJy!-1239205973!1347320862 when making your payment. Official Payments accepts electronic checks and credit card payments. A service charge is applied to your payment.
Pay by phone: Phone payments are accepted at 1-800-272-9829. This service is available from Official Payments and will result in a service charge added to your payment.
Pay by mail: Tear off the stub portion of your bill and send the stub with your personal check or money order to:
PO Box 2328
Chula Vista, CA 91912-2328
Pay in person: Cash and checks are accepted in person at the Garrett Avenue payment location. If you are facing a late payment and need your account credited immediately, this is the best payment option.
505 Garrett Ave
Questions About Your Billing Statement or Account?
Customers have questions from time to time about their bills, including service fees and penalty fees, but none of these fees are listed on the Rates page on the Sweetwater Authority website. Customers may have to contact the customer service department at 1-619-420-1413 for more information on rates and fees.
How the Penalty Fees Work
Sweetwater Authority lists the current water rates, but they do not list the fees associated with late payments or disconnections for non-payment. There is no FAQs page for the company. Customers with questions about these fees must contact customer service for more information. The customer service department will list all fees associated with your Sweetwater Authority account.
I Can’t Make a Payment
If you can’t pay your bill, contact customer service at 1-619-420-1413. There are no special payment programs available from Sweetwater Authority, but the customer service department may be able to place your past due bill on a payment plan to resolve the past due status.
Will They Work With Me to Pay My Bill?
Tell us how you faired with Sweetwater Authority. Did the company work for you to help you pay off your past due bill?