t-mobile bills

T Mobile Bill

What to Do When You Can’t Pay Your T-Mobile Bill

T-Mobile is a phone company that provides cellular coverage throughout the United States. Service is not available in all areas, so potential customers must visit the official website and search via zip code to see if they currently live in a service area. If you are currently a T-Mobile customer, signing up for a FREE online account is the best way to view current bills, make an online T-Mobile bill payment and contact customer service. T-Mobile offers:

  • 4G coverage
  • Android phones
  • Smartphones
  • Free phones with new service contracts

How to Pay the Bill

EasyPay: The EasyPay service allows T-Mobile to debit the full amount of your bill from a credit card, debit card or bank account every month on the due date. You must sign up for a FREE online account before selecting the EasyPay option.

Electronic check: Log into your online account and click the Manage button. Next, click Billing and Payments and Make a Payment. Click Pay Your Bill and enter information from a personal check. Void the check after payment is made.

Credit card: Log into your online account and click the Manage button. Navigate to the Billing and Payment center and Make a Payment via credit card.

Payment center: T-Mobile payments can be made in-person at any local T-Mobile store. Most stores do not carry cash on-hand, so you may wish to call before visiting if you must make cash payment. The Store Locator allows customers to search for a local T-Mobile store.

Pay by mail: There are four locations currently accepting mail payments for T-Mobile customers. Choose the location nearest to your home location.

T-Mobile Cincinnati
PO Box 742596
Cincinnati, OH 45274-2596


T-Mobile Los Angeles
PO Box 51843
Los Angeles, CA 90051-6143


T-Mobile St. Louis
PO Box 790047
St. Louis, MO 63179-0047


T-Mobile Dallas
PO Box 660252
Dallas, TX 75266-0252

Pay by phone: Call 1-877-452-1304 or 611 from your cell phone to make a payment. There is a $5 processing fee for phone payments.

Pay online: Customers can pay your T-Mobile bill online by visiting the online account page at

Questions About Your Billing Statement or Account?

T-Mobile offers a document center with a wealth of information on T-Mobile phones, billing, service charges and fees. The Reading Your Bill document offers some information on government fees and taxes, including federal universal service fund, state excise tax and state sales tax. There is also a Billing Community where customers can search for information on payment options and bill details. The best option for learning more about specific fees is to contact customer service at 1-877-453-1304.

Pay T-Mobile With Billfloat

The small loan company Billfloat will help you pay your T-Mobile bill. Once you have been accepted for a Billfloat account, the company will advance you the money to pay your phone bill and you will have 30 days to repay them before interest on the loan begins.

How the Penalty Fees Work

Cell phone companies are known for charges termination fees. T-Mobile offers graduated termination fees based on how many days are left in the service contract.

  • Termination fee (more than 180 days left on contract): $200
  • Termination fee (between 91 and 180 days left on contract): $100
  • Termination fee (31 to 91 days left on contract): $50
  • Termination fee (30 or fewer days on contact): $50 or one-month’s charges, whichever is least
  • Late payment fee: 1.5% per month or $5
  • Returned check fee: $35 or maximum allowed by law
  • Security deposits: May be required to start service

I Can’t Make a Payment

T-Mobile offers pay-as-you go plans for customers who want cell phone service without the obligation that comes with a one- or two-year contract. Pay-as-you-go accounts incur no outstanding costs and thus there are no late payment fees or security deposits required.

Customer service for T-Mobile took 15 minutes to answer the phone. The customer service agent would not answer calls about payment arrangements or payment plans without a current account.

Will They Work With Me to Pay My Bill?

Did T-Mobile help you resolve your past due bill without interrupting service? We’d like to hear your T-Mobile bill pay story.

21 Comments on “T Mobile Bill
  1. I sent a money order to the dallas address listed above and my phone bill hasn’t been paid at all. Its been almost 3 weeks and I would like to know if you could give me advice. I tried to track it but haven’t heard anything.

  2. My T-Mobile telephone number is also my small business telephone number. The service has been interrupted duo a past due account. Where can I find help to pay the past due amount to have my service restored?

  3. I can’t get in there im at work don’t no my acct # so can i cal to start this program i don’t have an computor at home thank you

  4. my total balance $140.89 I can’t paye witen 4 month. can I paye $15 per monthe without $50 monthely payment.befor payment wher can I get bile samery the last month may and june.

  5. My bill is 204. and some change i cannot afford to pay it right now and this is the only phone i have in my house my job contacts me on my phone and my daughter has a major heart condition is there anyway possible that i can get some help with my bill and have my phone restored.

  6. I canceled my plan with T-Mobile but would like to pay my bill online can I get information regarding this please?

  7. I don’t understand why you charging me $226.99 if had 2 months that I left your company because I feel like you where over charging me when I left I did not ow you nothing and still please let me know what we can do to solve this a.s.a.p. Thank you

  8. I am in Santo Domingo in the Domincan Repubic.And I can’t pay my bill online here.What can I do?I can’t even find any stores here.

  9. I’m trying to make a payment by phone for my nephew who is deployed overseas. Your phone number, shown as 1-877-452-1304 goes to some Doctor. Are you guys scamming servicemen for late fees?

  10. just paid my t-mobile monthly bill. received two texts from you saying thank you and next due date.
    also have a paper receipt. the third text you sent said: please “payment for your t-mobile plan is past due so your plan is inactive” visit this web site to get your monthly service working again.
    Do you people know what your doing?????????? OR do i have to seek another phone service !!

  11. I have a outstanding t mobile bill for over 900.00 and I have been out of work and can’t afford to pay the monthly service. I am in a plan that says zero down zero payment until. But some how the amount for the three phone plan I thought I would be able to pay each month now that they have cut my service off I need to know if there is a way I can pay a lower amount.

    • Was told on by a rep on September 15, that I could pay $185 on September 20, 2016. I now have no service and I have to pay $201.86 before my service can be restored. My husband was diagnosed with cancer on September 15, 2016. This is my only means of communication. I’m in DESPERATE NEED OF HELP PAYING MY BILL.

  12. My T-Mobile is about 1,000 but they will turn back on for 542.00 but I’m on disability and they will only take that to turn back on can’t do it with what I get once a month

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