What to Do When You Can’t Pay Your T-Mobile Bill
T-Mobile is a phone company that provides cellular coverage throughout the United States. Service is not available in all areas, so potential customers must visit the official website and search via zip code to see if they currently live in a service area. If you are currently a T-Mobile customer, signing up for a FREE online account is the best way to view current bills, make an online T-Mobile bill payment and contact customer service. T-Mobile offers:
- 4G coverage
- Android phones
- Free phones with new service contracts
How to Pay the Bill
EasyPay: The EasyPay service allows T-Mobile to debit the full amount of your bill from a credit card, debit card or bank account every month on the due date. You must sign up for a FREE online account before selecting the EasyPay option.
Electronic check: Log into your online account and click the Manage button. Next, click Billing and Payments and Make a Payment. Click Pay Your Bill and enter information from a personal check. Void the check after payment is made.
Credit card: Log into your online account and click the Manage button. Navigate to the Billing and Payment center and Make a Payment via credit card.
Payment center: T-Mobile payments can be made in-person at any local T-Mobile store. Most stores do not carry cash on-hand, so you may wish to call before visiting if you must make cash payment. The Store Locator allows customers to search for a local T-Mobile store.
Pay by mail: There are four locations currently accepting mail payments for T-Mobile customers. Choose the location nearest to your home location.
PO Box 742596
Cincinnati, OH 45274-2596
T-Mobile Los Angeles
PO Box 51843
Los Angeles, CA 90051-6143
T-Mobile St. Louis
PO Box 790047
St. Louis, MO 63179-0047
PO Box 660252
Dallas, TX 75266-0252
Pay by phone: Call 1-877-452-1304 or 611 from your cell phone to make a payment. There is a $5 processing fee for phone payments.
Pay online: Customers can pay your T-Mobile bill online by visiting the online account page at
Questions About Your Billing Statement or Account?
T-Mobile offers a document center with a wealth of information on T-Mobile phones, billing, service charges and fees. The Reading Your Bill document offers some information on government fees and taxes, including federal universal service fund, state excise tax and state sales tax. There is also a Billing Community where customers can search for information on payment options and bill details. The best option for learning more about specific fees is to contact customer service at 1-877-453-1304.
Pay T-Mobile With Billfloat
The small loan company Billfloat will help you pay your T-Mobile bill. Once you have been accepted for a Billfloat account, the company will advance you the money to pay your phone bill and you will have 30 days to repay them before interest on the loan begins.
How the Penalty Fees Work
Cell phone companies are known for charges termination fees. T-Mobile offers graduated termination fees based on how many days are left in the service contract.
- Termination fee (more than 180 days left on contract): $200
- Termination fee (between 91 and 180 days left on contract): $100
- Termination fee (31 to 91 days left on contract): $50
- Termination fee (30 or fewer days on contact): $50 or one-month’s charges, whichever is least
- Late payment fee: 1.5% per month or $5
- Returned check fee: $35 or maximum allowed by law
- Security deposits: May be required to start service
I Can’t Make a Payment
T-Mobile offers pay-as-you go plans for customers who want cell phone service without the obligation that comes with a one- or two-year contract. Pay-as-you-go accounts incur no outstanding costs and thus there are no late payment fees or security deposits required.
Customer service for T-Mobile took 15 minutes to answer the phone. The customer service agent would not answer calls about payment arrangements or payment plans without a current account.
Will They Work With Me to Pay My Bill?
Did T-Mobile help you resolve your past due bill without interrupting service? We’d like to hear your T-Mobile bill pay story.