What to Do When You Can’t Pay You TD Bank Bill
TD Bank offers personal and business banking. Both banking options are available with free online banking and bill pay. Customers with a TD Bank account are not automatically enrolled in online banking. If you wish to access the TD Bank bill pay options, contact customer service or enroll online.
How to Pay the Bill
TD Bank offers checking, savings and online bill pay. Traditional checking and savings works similarly to other banks with checks and savings account registers. Some billers available through TD Bank bill pay accept electronic payments, which reduces the time it takes to deliver payment to the biller. If the biller does not accept electronic payments, it may take longer to process payment.
Pay online: You can pay your TD Bank bill online at https://onlinebanking.tdbank.com/. Customers must enroll in online banking to use TD Bank bill pay. If you are unable to enroll online, contact customer service at 1-888-750-9000 to enroll.
Pay by mobile phone: Mobile banking apps are available for iPhone, Android operating systems and Blackberry. Simply visit the mobile app page on the TD Bank website and enter your mobile phone number. A link will be sent via text message to your phone to download the app. Internet and data charges may apply.
Questions About Your Billing Statement or Account?
Customers can search the Customer Service FAQs page for more information on Roth fees, IRA fees and checking fees. You may be asked to select your city to view a list of area-specific fees. If you have questions you can ask customer service at 1-888-751-9000. Customer service is available 24 hours a day.
How the Penalty Fees Work
TD Bank offers free online bill pay, but that doesn’t mean the company offers free banking. If payments are presented to your account and there is not balance available to make the payment, penalty fees may be added to your account. Traditional penalty fees include:
- Returned check free: $32 per returned check or check/payment presented with insufficient funds
- Stop check payment: $25 per stopped payment
I Can’t Make a Payment
If you can’t make a payment with TD Bank bill pay, contact the customer service department at 1-888-751-9000. There could be trouble with the online banking website or your account access.
If you are having trouble making a bill payment due to lack of funds, you must contact the customer service department for the biller, not TD Bank.
Will They Work With Me to Pay My Bill?
TD Bank will work with customers to learn the online banking and TD Bank bill pay services, but they will not work with customers having trouble making biller payments. The biller is the best option when facing financial problems. Contact the customer service department for the bill you are unable to pay. Ask about a payment plan or budget billing program. If your financial troubles are dire and you’re facing disconnection of an energy or utility service, contact the local Department of Health and Human Services for information on community programs for low-income families.