What to Do When You Can’t Pay Your Tempe Water Bill
The City of Tempe runs the Tempe Water department. Customers can find out more information on water and sewer rates, roach control and bill payment on the official website. Not all payment programs are listed so customers may have to contact customer service to learn more about payment plans and extended payment dates at 1-480-350-8361.
How to Pay the Bill
Customers receiving services from Tempe Water can make bill payments online, by mail and with Sure Pay.
Pay online: You can pay your Tempe Water bill online at https://waterbills.tempe.gov/tem/Welcome.aspx. If you make your payment online, the payment may credit the following business day. This means payments made Friday night will not credit until Monday.
Pay at a drop box: The City of Tempe offers drop boxes for money order and personal check payments. It is advised not to make cash payments at the drop box.
20 E 6th St
North Parking Lot
Fire Station #3
5440 S McClintock Dr
Tempe Public Library
3500 S Rural Rd
Pay by mail: You can use the return envelope included with your bill or send your payment to:
City of Tempe
PO Box 29617
Phoenix, AZ 85038-9617
Pay with SurePay: SurePay is an automatic debit system supporting by the City of Tempe. Customers must fill out the SurePay enrollment form and send it in with a voided check. Return the form to:
City of Tempe Customer Service Division
PO Box 5002
Tempe, AZ 85280
Questions About Your Billing Statement or Account?
The City of Tempe does a great job of explaining service fees on the Billing page. If you have any additional questions about your bill you can contact the customer service department at 1-480-350-8361.
How the Penalty Fees Work
Penalty fees are added to your account when payments are late or returned for insufficient funds.
- Late payment fee: 1% of the past due amount added to your current account balance.
- Suspension notice: $15 per notice sent.
- Service disconnection: Occurs 50 days after your due date – reconnection fees will apply to restart service.
- Service reconnection: Customers who pay the past due balance and all fees can schedule reconnection.
I Can’t Make a Payment
Contact the customer service department if you cannot pay your bill. The customer service phone number is 1-480-350-8361. The City of Tempe offers a payment plan for qualified customers.
In addition to a payment plan, the City of Tempe will offer phone numbers for local organizations that may be able to help you pay your bill.
Will They Work With Me to Pay My Bill?
We’d love to hear your story about the Tempe Water department.