time-warner-cable bills

Time Warner Cable Bill

What To Do When You Can’t Pay Your Time Warner Cable Bill

Time Warner Cable is a cable company providing cable television, high speed Internet, and digital telephone services. The company offers service bundles, many at locked in, introductory rates which come with a significant price increase at the end of the promotional period.

How To Pay The Bill

Time Warner Cable allows you to pay your bill online, by mail, and over the phone. You can choose to receive a paper bill in the mail or an electronic bill in your email box. Payment locations for in person payments may also be available, depending on your location. You can find these online. No discounts are available for low-income customers. Certain service areas may have discounts available for senior citizens to make phone service more cost effective.

To make your Time Warner payment online visit http://myservices.timewarnercable.com/. From here, you can elect to make a one-time payment, or to set up automatic recurring payments.

For phone payments, Time Warner Cable customers should dial the customer service telephone number for their billing area. This information will be on your bill, and you can find it on the Time Warner Cable website. Attempting to call the wrong customer service number from the wrong service area may not go through.

To make your payment by mail, send the payment stub from your bill with a check or money order to the address listed on your bill. Include your account number in the memo line on your check or money order.

Questions About Your Billing Statement or Account?

Support pages for Time Warner Cable are based on the service location. Customers may be able to find information on fees and service charges on the support page. If your question is not answered, contact customer support at 1-330-572-4008.

How The Penalty Fees Work

There will be a fee for late payments and for returned checks. For more information on the amounts of these fees, you will need to contact your local office, as this information was not released to non-customers when we contacted customer service.

I Can’t Make A Payment

There were no details of a payment arrangement option listed on the Time Warner Cable website. While there may be a payment arrangement option available for customers, this information was not provided to us as we do not have a current Time Warner Cable account. Services are billed one month in advance, so you should be able to keep services on until you are more than 30 days past due.

Will They Work With Me To Pay My Bill?

Have you ever had a past due bill with Time Warner Cable? How did they help you resolve it? Share the experience with us below so other readers can learn from it.

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14 Comments on “Time Warner Cable Bill
  1. I have been with time warner for almost a year now and still never received a bill, paper or email, despite numerous complaints, all I ever get is bill collectors calling saying I’m past due. The customer service for this company is horrible.

  2. Time warner cable is th e biggest rip ive ever dealt with there sales operators are nothing more than liars, and cheats. when u have a problem it never gets resolved. They are awful.

  3. I think TWC is a super customer service company. I had gotten behind on my bill and I called them for assistance. I asked to downgrade my service to something I could afford. The Rep. adjusted my bill to one of the specials they were offering to New customers. My bill was adjusted down $50 and I did not loose any of my current services. All you have to do is ask, they will help.

  4. I have time Warner cable and it is the worst company to have …i want to switch companies..i do not recommend time Warner ever to anyone

  5. Time warner has a bunch of shady good for nothing waste of human beings working for them. Besides the fact that they only have two minions working I have an exciting issue with time Warner and I’m going to win

  6. myservices.timewarnercable.com billing won’t populate my bill info, profile, or equipment, even though the page accepted my log in.

    The webpage new design will not allow me to pay my bill online. Tech support says they can only troubleshoot my connection, and because I have no problem connecting to other websites and paying other companies (utilities, stores, etc.) then they can’t help me.

    I never had a problem with old webpage – TWC created the problem with new webpage design and trying to pay by phone not only costs $, but doesn’t get posted, creating double bill the following month plus late charges.

    This is why I “cut the cable” (cancelled TV service) and downgraded internet to basic. I won’t put up with poor service and incompetence.

  7. I DON,T REMEMBER MY ACCOUNT NUMBER AND THE INTERNET NUMBER AND IT BEEN ABOUT 7 YEARS BUT I DONT KNOW WHO THE PLACE TO FINDOUT WHAT IS THE TOTAL OF MY BILL I TRYED TO GET INTERNET WITH THE NEW COMPANY FOR DIRECT TV BUT THEY TOLD ME THAT I HAD AND OLD BILL BUT THEY WONT GIVE ME THE INFORMATION SO HOW DO I CONTAIN THAT INFORMATION SO I CAN PAID IT OFF BEEN TRYING FOR ALEAST 3 YEARS

  8. There’s no option for a payment arrangement on their website (like tmobile). It’s a case by case basis. You can go on their site and have a live chat to make arrangements. If you contact them, they will work with you (usually). But avoiding their calls will get your cable and internet shut off. I wa already past due and owed two months. They still gave me an extension and didn’t shut my stuff off. I’ve never had a problem with Time Warner or Charter.

  9. Time Warner I am behind I can pay much, I am on fix income and on disability which is not much. And I don’t know how to pay when I am behind and they charge us late feevwhich they should not do to disability people’s they don’t get much, all you have is basic TV cable.I just don’t how to pay what owe now, something should be set up so you can little at a time.

  10. I didn’t know if they would give me more time to pay since I was already n danger of having my service shut off. But they did! And the rep was really nice about it. I asked for and got an extra week.

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